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News & Insight

• How Konecta redefines the meaning of diversity at work. What does it mean to truly belong?
• Konecta officially certifies its carbon footprint calculation with the Ministry of Environment of the Province of Córdoba, Argentina
• Generative AI and customer experience: moving beyond the hype to build real impact
• Konecta reaches new heights by achieving AWS select Tier Partner status
• Konecta recognized as a Leader in Frost Radar™: Customer Experience Management Outsourcing in Europe and Latam, 2025
• Are you ready to win with Black Friday?
• From early pilot to lasting value: 6 critical success factors for AI transformation
• Konecta announces its Net Zero ambition for 2040
• GenAI in Customer Service: Early Lessons
• Konecta in Spain cuts its carbon footprint by over 50% and strengthens its climate commitment
• Konecta and Saving the Amazon: Partnering for environmental and community impact
• Konecta completes two strategic acquisitions in France and Italy to deliver Autonomous Lead Generation and Conversion
• Konecta triumphs at the Fortius 2024 Awards as the company with the most finalists and receives three awards
• Agentic AI journey: your guide to a customer-centric experience
• Konecta wins "Best Telemarketing Provider 2024" at Iberdrola's Call Talent Awards
• Konecta secures €150 million in new funding to accelerate its three-year Katalyst 2028 Plan
• Konecta and upsource by solutions (STC Group) forge strategic partnership to revolutionize Customer Experience with GenAI-Powered Solutions in Saudi Arabia and the Gulf Region
• Ready to reimagine CX? Agentic AI is here
• Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company
• Prime Minister of Egypt witnesses Signing of MoU between ITIDA and Konecta, Global Leader in Digital and CX AI, to Launch Operations and Establish Headquarters in New Cairo with circa $100 Millions Investment
• Konecta once again recognized by Frost & Sullivan's customer experience management radar as a leading CX management player in Europe and Latin America
• Closing the feedback loop: a business essential for brands
• Uniphore and Konecta join forces to advance AI in customer experience and digital transformation
• Konecta’s new work & skills hub in Brazil favela will boost local economy and transform lives
• Konecta and Google Cloud forge strategic alliance to drive AI-enabled innovation in customer experience
• Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest peak Matrix® assessment
• Five key customer management trends in insurance, from Gen AI to non-life
• Konecta’s waste collection initiatives in Colombia: Partnerships with Ecobot and Botellas de Amor
• Using uniqueness to improve your customer relations
• Generative AI for customer experience: how it can boost your business results
• Four ways mystery shopping can improve your CX
• Konecta earns Best Place to Work certification in Romania and in Albania for 2024
• The Konecta People: let's meet Alejandra Garcia Sposto
• Konecta Recognized as "Company of the Year 2024 in Latin America" by Frost & Sullivan thanks to its pioneering Customer Experience Outsourcing solutions
• Konecta awarded at the 15th edition of the Platinum Customer Experience Awards
• The Konecta People: let’s meet Monica Todiros
• Konecta is proud to have set a science-based target, positioning us in the low-carbon transition.
• The Konecta People: let’s meet Jan Nedelnik
• Boosting diversity at work and building a more inclusive future
• Konecta signs an alliance with Google Cloud that will boost the group's artificial intelligence services and efficiency
• The Konecta People: let’s meet Lautaro Pelizza
• Konecta's commitment to reforestation: reducing our footprint and supporting sustainability
• Konecta appoints Nourdine Bihmane as new Group CEO
• Konecta, winner in six categories at the Iberdrola Telemarketing Awards
• Female Talent at Konecta: Empowering the Future
• Konecta - a catalyst for change: Boosting employment to strengthen communities
• Konecta integrates bespoke, a company operating in south africa, and opens a site in texas (usa), multiplying its capabilities for english-speaking clients.
• Five practical examples of how Gen AI can transform customer relations
• GenAI - Transforming the customer and employee experience
• Retail & e-commerce: four key shifts that will affect your business in 2024
• Social Commitment and Transformative Actions
• Konecta certifies in Cordoba in DEI Culture and Micaela Law No. 27,499
• Konecta awarded with anti-bribery certification
• Why CX is more important than ever for the mobility sector
• Konecta and Genesys partner to help companies transform customer management operations with generative ai
• Konecta accelerates the inclusion of Generative AI into its value proposition and services
• Konecta recognized again by Everest Group as a leading customer experience management player

Success stories

• Redefining Opella's omnichannel customer engagement
• Putting Kia Iberia customers first for exceptional service & loyalty
• Elevating El Palacio de Hierro’s collection recovery
• Entertainment giant Netflix and Konecta team up on Spanish customer service
• Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
• Ekwateur and Konecta: getting closer to go further
• Sem Parar and Konecta: using Whatsapp to transform telesales
• Paris 2024: Transforming the digital experience with generative AI
• Improving customer satisfaction through post-sales support
• K-TALKS, a personal space with our clients: LATAM Airlines
• Konecta & Revo: tech partner of choice for ambitious insurtech
• Scalable customer support model for a fashion giant
• Telefónica And Konecta: Providing Connections that Bring People Together
• Enhancing customer value through premium services: an energy sector example
• Smart businesses need smart assistants
• How innovation can support customer service in retail
• Carving out success for a global banking provider
• Onboarding 3.0: transforming the customer relationship