Autopistas, an Abertis subsidiary, recognized as Best Customer Service of the Year in the Infrastructure and Mobility Category

Autopistas, a subsidiary of Abertis and a benchmark in highway management in Spain, has been recognized for the second consecutive year as Customer Service of the Year in the Infrastructure and Mobility category at the 15th edition of the “Customer Service of the Year” awards.

This prestigious recognition reaffirms the excellence of Autopistas’ customer service model, developed in collaboration with Konecta, which supports the management and optimization of the service. 

The award underscores Autopistas’ ongoing commitment to operational excellence, innovation, and a customer-centric approach aimed at delivering superior experiences across all contact channels.

In this year’s evaluation, Autopistas achieved an outstanding overall score of 9.13, exceeding the industry average of 8.28 and approaching the highest-rated companies in the competition, which scored 9.21. The assessment, carried out through various channels -including telephone, email, web forms, social media, and mobile applications- analyzed more than 200 objective and subjective criteria through mystery shopper evaluations.

At Konecta, we are proud to partner with Autopistas in its mission to provide an efficient, close, and high-quality customer service experience, aligned with its vision of safer, more connected, and more sustainable mobility. 

This recognition once again demonstrates the confidence that leading companies place in Konecta to deliver exceptional customer experiences, powered by advanced technology, skilled talent, and deep industry expertise.

Together with our clients, we continue to design and implement innovative solutions that put people at the heart of every interaction, strengthening Konecta’s position as a trusted strategic partner in customer experience management.