United Kingdom
Crown Commercial Service Supplier
Konecta UK has been accepted onto the Crown Commercial Service (CCS) UK public sector panel as an approved supplier, specifically for Lot 1: Citizen Experience. This agreement allows Konecta to bid on UK public sector work for the next four years, providing contact centre solutions and process administration services.
Global
Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 - EMEA
This marks the sixth consecutive year Konecta has achieved this recognition, highlighting its consistent market leadership and commitment to innovation.
United Kingdom
ISO 9001
The ISO 9001 certification confirms that Konecta UK Ltd has been independently audited by UKAS and complies with the international standard for quality management. This recognition highlights our ability to deliver a consistent level of service, enhance the customer experience, and structure continuous improvement across all our operations. The Ringwood and London sites are included in the scope of this standard. The Manchester site is currently excluded.
Albania
Best Places to Work 2025 - Albania
Konecta's Italian Speaking Market received Best Places to Work certification for Albania in 2025. This distinction recognizes companies that create working conditions conducive to operational performance, support team engagement, and ensure a structured environment that maintains a high level of service quality.
United Kingdom
ISO 22301
The ISO 22301 certification attests that Konecta UK Ltd has been independently audited by UKAS and complies with the international standard for business continuity management. This accreditation confirms our ability to anticipate risks, secure our operations, and ensure business continuity, even when operations are disrupted. The Ringwood and London sites are included in the scope of this standard. The Manchester site is currently excluded.
Global
EcoVadis Sustainability Rating
Konecta Group has obtained the Bronze EcoVadis recognition in 2025
Global
CDP
Konecta is a 2024 CDP discloser
Global
Frost & Sullivan - Leader of Customer Experience Management Outsourcing for Latin America in Frost & Sullivan’s influential 2025 Frost Radar™
Konecta has been named a Leader by Frost & Sullivan for its innovation, AI-driven strategy, and global scale. This recognition reinforces Konecta’s leadership in delivering next-gen customer experience solutions in Latin America.
Global
Frost & Sullivan - Leader of Customer Experience Management Outsourcing for Europe in Frost & Sullivan’s influential 2025 Frost Radar™
Konecta has been named a Leader by Frost & Sullivan for its innovation, AI-driven strategy, and global scale. This recognition reinforces Konecta’s leadership in delivering next-gen customer experience solutions in Europe.
Brazil
Probare - Norma de Maturidade de Gestão Konecta
This is an assessment carried out by Probare to measure the level of maturity and effectiveness of an organisation's management processes. It involves analysing various aspects of management, including leadership, strategy, people management, processes, clients, results and resources, with the aim of identifying strengths and areas for improvement. We have re-certified with a 4 (maximum).
Brazil
Probare - Norma de Maturidade de Gestão Konecta
This is an assessment carried out by Probare to measure the level of maturity and effectiveness of an organisation's management processes. It involves analysing various aspects of management, including leadership, strategy, people management, processes, clients, results and resources, with the aim of identifying strengths and areas for improvement. We have re-certified with a 4 (maximum).
Hungary
DreamJobs - 2024 Winner Lovable workplaces
Konecta won the Lovable Workplaces title in 2024 by Client1st.
Hungary
DreamJobs - Special Award Top 10 Lovable workplaces in 2023
Konecta was among the TOP10 nominees in the Special Award category "Equality and Diversity" in 2023, which proves our continued commitment to building an inclusive and supportive workplace culture.
Spain
FEDER - Nascall
Project financed by the European Regional Development Fund (ERDF) of the European Union and the Junta de Castilla y León, through the Instituto para Competitividad Empresarial de Castilla y León (ICE), in order to promote research, technological development and innovation.
Spain
AENOR - ENS
Konecta in Spain has been audited and complies with the Esquema Nacional de Seguridad.
Brazil
Probare - Norma de Maturidade de Gestão SBD
This is an assessment carried out by Probare to measure the level of maturity and effectiveness of an organisation's management processes. It involves analysing various aspects of management, including leadership, strategy, people management, processes, clients, results and resources, with the aim of identifying strengths and areas for improvement. We have re-certified with a 4 (maximum).
Brazil
Probare - Norma de Maturidade de Gestão SBD
This is an assessment carried out by Probare to measure the level of maturity and effectiveness of an organisation's management processes. It involves analysing various aspects of management, including leadership, strategy, people management, processes, clients, results and resources, with the aim of identifying strengths and areas for improvement. We have re-certified with a 4 (maximum).
Brazil
Probare - Norma de Maturidade de Gestão Konecta
This is an assessment carried out by Probare to measure the level of maturity and effectiveness of an organisation's management processes. It involves analysing various aspects of management, including leadership, strategy, people management, processes, clients, results and resources, with the aim of identifying strengths and areas for improvement. We have re-certified with a 4 (maximum).
Brazil
Probare - Selo de Ética
This seal certifies the compliance of companies that commit to complying with PROBARE's Code of Ethics. It applies to call centres, ensuring compliance with the Code's 10 requirements during customer service.
Brazil
Probare - Selo de Ética
This seal certifies the compliance of companies that commit to complying with PROBARE's Code of Ethics. It applies to call centres, ensuring compliance with the Code's 10 requirements during customer service.
Brazil
Probare - Selo de Ética
This seal certifies the compliance of companies that commit to complying with PROBARE's Code of Ethics. It applies to call centres, ensuring compliance with the Code's 10 requirements during customer service.
Peru
Great Place to Work for 2024 in Peru
Konecta in Peru won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Peru
Great Place to Work for 2024 in Peru
Konecta in Peru won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Morocco
Best Place to Work for 2024 in Morocco for Women
Konecta in Morocco won 2024 Best Place To Work awards for Women. Best Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Morocco
Best Place to Work for 2024 in Morocco for Women
Konecta in Morocco won 2024 Best Place To Work awards for Women. Best Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Morocco
Best Place to Work for 2024 in Morocco
Konecta in Morocco won 2024 Best Place To Work awards. Best Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Morocco
Best Place to Work for 2024 in Morocco
Konecta in Morocco won 2024 Best Place To Work awards. Best Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Colombia
Great Place to Work for 2024 in Colombia
Konecta in Colombia won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Colombia
Great Place to Work for 2024 in Colombia
Konecta in Colombia won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Brazil
Great Place to Work for 2024 in Brazil
Konecta in Brazil won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Brazil
Great Place to Work for 2024 in Brazil
Konecta in Brazil won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Argentina
Great Place to Work for 2024 in Argentina
Konecta in Argentina won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Argentina
Great Place to Work for 2024 in Argentina
Konecta in Argentina won 2024 Great Place To Work awards. Great Place to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Albania
Best Place to Work for 2024 in Albania
Konecta‘s Italian Speaking Market won 2024 Best Place To Work awards for Albania. Best Places to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Romania
Best Place to Work for 2024 in Romania
Konecta‘s Italian Speaking Market won 2024 Best Place To Work awards for Romania. Best Places to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Peru
Empresarios por la Integridad - Anti-bribery certification for 2024 in Peru
Konecta has obtained the Anti-Bribery Certification awarded by "Empresarios por la Integridad" in Peru, meeting the requirements of a rigorous standard and achieving the highest certification (+++).
Romania
Best Place to Work for 2024 in Romania
Konecta‘s Italian Speaking Market won 2024 Best Place To Work awards for Romania. Best Places to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.
Global
Everest Group - CX Major Contender in Americas in the peak Matrix® assessment 2024
For the fifth consecutive year; Konecta has again recognized as major contender in the Americas for CX management services in the PEAK Matrix® Assessment 2024.
Hungary
Client first - Customer Service award 2024
Together with our partner Philip Morris Hungary Customer Service, Konecta won the Customer Service award for the third time in a row.
Hungary
Client first - 1st prize Call Center award 2024
Konecta received the 1st prize for Call Center award in 2024, by Client1st judging the performance based on mystery calls and emails.
Hungary
Client first - 1st prize E-customer service award 2024
Konecta received the 1st prize for E-customer services award in 2024, by Client1st judging the performance based on mystery calls and emails.
Hungary
DreamJobs - 2024 Winner Lovable workplaces
Konecta won the Lovable Workplaces title in 2024 by Client1st.
Hungary
DreamJobs - Special Award Top 10 Lovable workplaces in 2023
Konecta was among the TOP10 nominees in the Special Award category "Equality and Diversity" in 2023, which proves our continued commitment to building an inclusive and supportive workplace culture.
Global
Contact Center Hub - Platinum Customer Experience Award 2024 in the Best Customer Experience in Logistics, Distribution, and Transportation categories
Konecta has been awarded in two categories of the Platinum Customer Experience Awards 2024: Best Customer Experience in Logistics, Distribution, and Transportation, for its service with Paack Logistics, and Best Customer Experience in Professional Services, for its service with Prometic.
Global
Contact Center Hub - Best Telemarketing Provider Award for 2023
Konecta took 2nd place won 3 gold awards (sales, hours, data) and 2 bronze awards at the 2023 Iberdrola Telemarketing Awards, which recognizes the work of telemarketing providers that collaborated with Iberdrola.
Global
Frost & Sullivan - Company of the Year 2024 in Latin America
Konecta has been awarded the title of "Company of the Year 2024" in Latin America by Frost & Sullivan, recognizing our tech-driven, innovative customer experience solutions as new industry standards.
Global
Everest Group - CX Leader in EMEA in the peak Matrix® assessment 2024
For the fifth consecutive year; Konecta has again recognized as leader in the EMEA region for CX management services in the PEAK Matrix® Assessment 2024.
Global
Frost & Sullivan - Top provider of customer experience management for Latin America in Frost & Sullivan’s influential 2024 Frost Radar™
Konecta has reaffirmed its position as a top provider of customer experience management in Frost & Sullivan’s influential 2024 Frost Radar™. Konecta ranks highly in key markets in EMEA and Latam in terms of both growth and innovation.
Global
Frost & Sullivan - Top provider of customer experience management for Europe in Frost & Sullivan’s influential 2024 Frost Radar™
Konecta has reaffirmed its position as a top provider of customer experience management in Frost & Sullivan’s influential 2024 Frost Radar™. Konecta ranks highly in key markets in EMEA and Latam in terms of both growth and innovation.
Peru
Empresarios por la Integridad - Anti-bribery certification for 2024 in Peru
Konecta has obtained the Anti-Bribery Certification awarded by "Empresarios por la Integridad" in Peru, meeting the requirements of a rigorous standard and achieving the highest certification (+++).
Albania
Best Place to Work for 2024 in Albania
Konecta‘s Italian Speaking Market won 2024 Best Place To Work awards for Albania. Best Places to Work certifies and honors employers globally who demonstrate exceptional employee engagement and job satisfaction through superior working conditions.