Employee Experience
Employees' contribution to your business success is higher when they feel valued, engaged and empowered.
Each interaction with your employees is an opportunity to show you care. Our innovative GenAI-powered workplace solutions will delight them every day at work. We will provide them with true consumer-grade experiences - full of the same rich, fast and intuitive services they expect from leading brands. Together, let’s shape your next-generation workplace and take your employees into the digital future.
8x
Employees with positive EX are 8x more likely to stay with their company (McKinsey & Company)
72%
High EX companies achieve 72% lower staff turnover compared to low EX companies (Columbia university)
50%
Companies with strong EX achieve up to 50% lower talents attrition than companies with low EX (IBM study)
38%
Employees with high EX are 38% more likely to have above average productivity (Workplace Research Foundation)
Empower your people and your business to thrive
Employee care center
Seamless GenAI-powered omnichannel experiences to give your people the slick resolution they need – any place, any time, any channel.
Modern workplace services
AI-powered automation in the cloud ensures your digital workplace is optimized for great experiences every time - always secure and future-proofed
Device-as-a-Service
The value of equipment lies in moving as far away as possible from all life cycles (during selection) without giving up on all experiences.
Smart proximity services
Bring proximity, intimacy and service excellence onto your sites through cutting-edge blended physical and virtual experiences.
Konecta & Lenovo: Reinventing the Digital Workplace
We’ve joined forces with Lenovo to challenge traditional IT outsourcing and deliver the next generation of Employee Experience. By combining Konecta’s AI expertise with Lenovo’s world-class technology, we provide a seamless, AI-driven workplace that empowers your people to thrive from anywhere.
#1
Happier employees
#2
Seamless hybrid experiences
#3
Simplicity & agility
#4
Lower costs
#5
Greater efficiencies
#6
Enhanced reputation
When your employees have the same quality of experience as your customers, their satisfaction and performance increases
Flexible and remote working becomes frictionless. Everyone can work, communicate and collaborate easily – at any time, any place they choose
No more complex infrastructure, tech stacks or toolsets to manage and maintain – just agile, evergreen and secure services that you can rely on 24/7
Move from CapEx to OpEx, with technologies that lower costs while maximizing the value of every touchpoint for your people, your business, your brand
With the full power of GenAI and automation, it’s faster and easier to deliver great experiences while freeing-up your people and your business
A great place to work fosters employee performance and wellbeing while attracting and retaining the best talent. Let your commitment to your people shine through
Success stories in employee experience
Telecoms
Boosting Legálitas’ sales with GenAI copilot
Legálitas partnered with Konecta to integrate an outcome-based commercial model and deploy a GenAI copilot.
Telecoms | Customer Experience, Technical support
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes.
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.
Automotive, Mobility & Travel
Transforming Iberostar’s check-in experience with AI-powered room assignment
Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and reducing average guest wait times by 65%.
Telecoms
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools, agent copilots, and automated analytics across seven countries, Konecta ensured seamless service continuity and an elevated customer experience.
Automotive, Mobility & Travel | Customer Experience, Sales, Lead generation
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
Latest news & insights
Q&A
Why is employee experience important for business success?
A positive work environment enhances productivity, reduces turnover, and fosters a culture of engagement and innovation.
How can AI improve the employee experience?
By automating administrative tasks, offering smart workplace solutions, and providing real-time insights to support career growth and well-being.
What are the key elements of a successful employee experience strategy?
A successful employee experience strategy provides personalization, seamless digital tools, continuous feedback, and strong leadership to empower and engage employees.
How does Konecta's GenAI-powered workplace solution enhance employee satisfaction?
Konecta’s GenAI solution streamlines workflows, automates routine tasks, and delivers personalized support—creating a seamless, engaging digital experience that empowers employees and boosts satisfaction.
How does Konecta ensure a seamless hybrid and remote work experience?
Konecta delivers a unified digital workspace with secure cloud IT, omnichannel support, and AI-driven automation that fosters effortless collaboration and continuous connectivity for remote and hybrid teams.
How does Konecta help organizations enhance workplace collaboration?
Konecta provides employees with consumer-grade services, and GenAI-powered solutions that streamline communication across all channels, and support seamless hybrid work.
