Employee Experience
Employees' contribution to your business success is higher when they feel valued, engaged and empowered.
Each interaction with your employees is an opportunity to show you care. Our innovative GenAI-powered workplace solutions will delight them every day at work. We will provide them with true consumer-grade experiences - full of the same rich, fast and intuitive services they expect from leading brands. Together, let’s shape your next-generation workplace and take your employees into the digital future.
80%
of digital workplace management tools will include generative AI capabilities by 2026 (Source: Gartner)
75%
of the workforce would remain with a company that values sustainability and tackles environmental issues (Source: arielle.com)
4.6X
higher engagement when employees feel they are being heard (Source: inc.com)
$8.8 trillion
or 9% of global GDP, is the cost of poor management and lost productivity caused by not engaged or actively disengaged employees (Source: Gallup)
Empower your people and your business to thrive
Smart Employee Care
Seamless GenAI-powered omnichannel experiences to give your people the slick resolution they need – any place, any time, any channel.
Managed Workplace Services
AI-powered automation in the cloud ensures your digital workplace is optimized for great experiences every time - always secure and future-proofed
Device-as-a-Service
Maximize value at every stage of your device lifecycle while giving your people a gold-standard experience, from order though to disposal
Smart Proximity Services
Bring proximity, intimacy and service excellence onto your sites through cutting-edge blended physical and virtual experiences.
#1
Happier employees
#2
Seamless hybrid experiences
#3
Simplicity & agility
#4
Lower costs
#5
Greater efficiencies
#6
Enhanced reputation
When your employees have the same quality of experience as your customers, their satisfaction and performance increases
Flexible and remote working becomes frictionless. Everyone can work, communicate and collaborate easily – at any time, any place they choose
No more complex infrastructure, tech stacks or toolsets to manage and maintain – just agile, evergreen and secure services that you can rely on 24/7
Move from CapEx to OpEx, with technologies that lower costs while maximizing the value of every touchpoint for your people, your business, your brand
With the full power of GenAI and automation, it’s faster and easier to deliver great experiences while freeing-up your people and your business
A great place to work fosters employee performance and wellbeing while attracting and retaining the best talent. Let your commitment to your people shine through
Success stories in employee experience
Healthcare | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Automotive, Mobility & Travel
Putting Kia Iberia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.