Employee Experience
Employees' contribution to your business success is higher when they feel valued, engaged and empowered.
Great companies treat their employees like their best customers. At Konecta, we bridge the gap between CX and EX. By combining 25+ years of service excellence with GenAI-powered solutions, we deliver true consumer-grade experiences to your digital workplace. Let's shape a next-generation workplace where fast, intuitive services build loyalty.
38%
Employees with high EX are 38% more likely to have above average productivity
8x
Employees with positive EX are 8x more likely to stay with their company
72%
High EX companies achieve 72% lower staff turnover compared to low EX companies (Columbia university)
up to 50%
productivity boost thanks to employee-centric digital workplace investments (Forrester, 2025)
Empower your people and your business to thrive
Employee care center
Seamless GenAI-powered omnichannel experiences to give your people the slick resolution they need – any place, any time, any channel.
Modern workplace services
AI-powered automation in the cloud ensures your digital workplace is optimized for great experiences every time - always secure and future-proofed
Digital employee experience
Eliminate digital friction with proactive insights and self-healing resolution. Optimize your IT spend while ensuring a seamless, high-performing workplace that drives employee productivity and retention.
Konecta & Lenovo: reinventing the Digital Workplace
We’ve joined forces with Lenovo to challenge traditional IT outsourcing and deliver the next generation of Employee Experience. By combining Konecta’s AI expertise with Lenovo’s world-class technology, we provide a seamless, AI-driven workplace that empowers your people to thrive from anywhere.
#1
Happier employees
#2
Seamless hybrid experiences
#3
Simplicity & agility
#4
Lower costs
#5
Greater efficiencies
#6
Enhanced reputation
When your employees have the same quality of experience as your customers, their satisfaction and performance increases
Flexible and remote working becomes frictionless. Everyone can work, communicate and collaborate easily – at any time, any place they choose
No more complex infrastructure, tech stacks or toolsets to manage and maintain – just agile, evergreen and secure services that you can rely on 24/7
Move from CapEx to OpEx, with technologies that lower costs while maximizing the value of every touchpoint for your people, your business, your brand
With the full power of GenAI and automation, it’s faster and easier to deliver great experiences while freeing-up your people and your business
A great place to work fosters employee performance and wellbeing while attracting and retaining the best talent. Let your commitment to your people shine through
Success stories
Retail & E-commerce | CX & EX transformation, Customer Experience, AI and GenAI for Customer Experience, Agentic AI for Customer Experience
Optimizing omnichannel customer service for Danone
Since 2018, Konecta has been supporting Danone, a global leader in the food and beverage industry, in managing its omnichannel customer relations. Faced with high volumes, our tailor-made solution has achieved a 97.5% answer rate and an outstanding NPS of 76.
Retail & E-commerce
Boosting Ferrero's online reputation with five-star support
Ferrero, a global retail and food leader, needed to elevate consumer care across the UK and Ireland. By partnering with Konecta, Ferrero successfully turned negative experiences into brand advocacy, dramatically increasing Trustpilot scores and strengthening customer loyalty.
Healthcare
Turning a fragmented digital funnel into a growth engine for Adeslas
SegurCaixa Adeslas, Spain’s leading health insurance provider, faced fragmented sales models across digital channels. By partnering with Konecta to deploy an integrated end-to-end acquisition model, Adeslas transformed its commercial operations, securing over 150,000 new policyholders.
Media & Technology
How DAZN humanized digital sales and boosted retention with Konecta
Global sports streaming leader DAZN needed to humanize its digital sales and improve customer retention in Spain. By partnering with Konecta to blend advanced technology with expert human support, DAZN successfully eliminated sales barriers and dramatically boosted its subscriber retention.
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery with Agentic AI
Mexican luxury department store El Palacio de Hierro sought to optimize early-stage debt recovery. By upgrading operations with agentic AI, Konecta transformed their digital collections, matching the output of their agents while maximizing recovered funds and maintaining El Palacio de Hierro's recognized customer experience.
Latest news & insights
Q&A
Why is employee experience important for business success?
A positive work environment enhances productivity, reduces turnover, and fosters a culture of engagement and innovation.
How can AI improve the employee experience?
By automating administrative tasks, offering smart workplace solutions, and providing real-time insights to support career growth and well-being.
What are the key elements of a successful employee experience strategy?
A successful employee experience strategy provides personalization, seamless digital tools, continuous feedback, and strong leadership to empower and engage employees.
How does Konecta's GenAI-powered workplace solution enhance employee satisfaction?
Konecta’s GenAI solution streamlines workflows, automates routine tasks, and delivers personalized support—creating a seamless, engaging digital experience that empowers employees and boosts satisfaction.
How does Konecta ensure a seamless hybrid and remote work experience?
Konecta delivers a unified digital workspace with secure cloud IT, omnichannel support, and AI-driven automation that fosters effortless collaboration and continuous connectivity for remote and hybrid teams.
How does Konecta help organizations enhance workplace collaboration?
Konecta provides employees with consumer-grade services, and GenAI-powered solutions that streamline communication across all channels, and support seamless hybrid work.
