Industries reimagined
Changing the game
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Changing the game
When industries are moving fast, you need an agile partner who leverages AI, GenAI, data and other advanced technologies in sector-focused solutions.
Our agile solutions are all about taking you faster and further, revving up the experience you offer and making your customer journeys seamless. Ready to go?
Multi-channel transformation, regulation, data protection, efficiency, new competition … We are the partner to bank on if you want to lead on the big trends in your sector.
Our tailored, technology-driven solutions enable your business to excel by integrating AI and data to meet your customer and patient expectations.
Our digital solutions transform customer experience and simplify processes for government agencies, making public services more accessible to citizens.
When ‘shop anywhere anytime’ has become standard, we use analytics, automation, AI, and personalization to enhance your brand's loyalty and sales.
At a time of intense competition and digital disruption, we make your CX touchpoints more meaningful, using personalization and innovation to drive growth.
We leverage data, AI and deep sector knowledge to power you up and keep you connected to your customers.
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Utilities
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobility & Travel | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
