Advisory & Consulting
With digital transforming the CX landscape, are you ready to use AI and GenAI to redefine experience and drive growth in your business? We’re here to show you how.
At Konecta, we lead you through every stage of transforming your customer and employee experiences and business processes. That means taking you through every step of strategic AI / GenAI integration, from analysis of your CX and GenAI readiness through to strategy development, and ongoing support, always with the focus on driving growth, improving efficiency and keeping you ahead of the competition.
80%
of organizations expect to compete mainly on the basis of their CX (Source: Forrester)
97%
of consumers say customer service impacts their loyalty to a brand (Source: Gartner)
2.4
times higher likelihood of customers staying with a brand when problems are solved quickly (Source: Forbes)
88%
of buyers say experience matters as much as a company's products or services (Source: Salesforce)
Our consulting and advisory services
CX strategy and design
Strategy solutions to redefine your CX start-to-finish and create exceptional customer and employee journeys.
GenAI assessment and implementation
End-to-end guidance on GenAI, from recommending platforms to integrating them with existing systems.
Change management & training
Working with your teams to ensure smooth GenAI adoption and optimal outcomes.
Data and analytics
Defining metrics and data-driven approaches to measure the impact of GenAI on your CX.
Responsible AI
Ensuring your GenAI implementations have fairness, transparency and data privacy at their heart.
#1
Increased customer satisfaction
#2
Improved operational efficiency
#3
Reduced costs
#4
Competitive advantage
Through our end-to-end strategies for unlocking personalized, memorable experiences at scale.
Through our support to improve your processes with automation and digital transformation.
Through our expert solutions for streamlining your processes, and optimizing your resource allocation.
Through using the best of human talent and GenAI technologies to put you at the forefront of CX.
Success stories in advisory & consulting
Telecoms, Media & Technology | AI & Agentic AI services, Agentic AI for Customer Experience, AI/GenAI Readiness and Strategy, AI and GenAI for Customer Experience, Customer Experience
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools, agent copilots, and automated analytics across seven countries, Konecta ensured seamless service continuity and an elevated customer experience.
Automotive, Mobility & Travel | Customer Experience
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
Healthcare | Customer Experience, Advisory & Consulting
Optimizing Sanofi's B2B customer relationship
Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human expertise and technologies.
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Latest news & insights
Q&A
How can consulting services help businesses adopt AI?
By providing expertise in strategy, implementation, and optimization to ensure AI solutions align with business goals and deliver measurable impact.
What are the benefits of working with a digital transformation consultant?
Faster innovation adoption, reduced risks, and a tailored approach to integrating new technologies seamlessly into existing operations.
How do data-driven insights shape business strategy?
By identifying trends, optimizing decision-making, and enabling businesses to stay ahead of market changes and customer expectations.
