Smart Employee
Care

Human touch, with global reach. Combining cutting-edge tech with customer care excellence, we’re revolutionizing the way organizations support their people.

With Konecta, you can make sure your people enjoy the same standard of responsive omnichannel care they expect from top consumer brands. Seamlessly blending human and AI agents, we deliver proactive, personalized support to each employee – any place, any time. The outcome? Enhanced engagement, higher productivity. And you keep pace with the AI revolution.

50%

lower cost per ticket

30%

higher first contact resolution rate

20%

higher Employee Satisfaction (ESAT)

Our Smart Employee Care services

Omnichannel & AI Support

A seamless, round-the-clock service across multiple channels, combining the power of GenAI with the human touch. This ensures faster response times, personalized experiences, and higher employee satisfaction, all while reducing costs and enhancing efficiency.

Employee Care Center

Offer personalized support for your team, ensuring quick resolution of IT incidents and requests. Every interaction is carefully tracked and managed to resolution, prioritizing both experience and SLA attainment, boosting productivity and satisfaction.

Experience Management Center

We track and optimize every interaction, leveraging AI insights and real-time data to monitor employee experience, improve satisfaction, drive engagement, and deliver exceptional services that align with your business goals.

Enablement Services

Empower your teams with the necessary tools, training and support to drive digital adoption and operational excellence. From onboarding to continuous skills development, employees are equipped to perform at their best, accelerating operational efficiency, engagement, and overall business success.

Benefits for you

#1

Premium experiences

#2

Fewer user tickets

#3

Cultural fit

#4

Cost optimization

#5

Brand enhancement

Intuitive and innovative tools to deliver smart, consumer-grade help and support across every channel, freeing your employees to get on with their day.

AI-augmented agents that provide instant autonomous resolution – because for busy employees, calling the service desk should be the last resort.

User-friendly help and support – globally accessible, culturally aligned with language fluency (+30 languages).

A smart service desk is cost-efficient, leveraging automation and maximizing the benefits of self-help for employees and your business. 

Show your people that you care, reaching out at every stage of the employee journey and at the moments that count.

Get more about our Employee Experience solutions

Initiatives

 

How Konecta redefines the meaning of diversity at work. What does it mean to truly belong?

Beyond just hiring and tolerating, we strive for a workplace where you are seen, respected, and celebrated for who you...

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Blogs

 

Transforming workplace culture with responsible human-centric AI

For any forward-looking business, a responsible AI strategy isn’t just about going faster and optimizing operations. It’s a strategic opportunity...

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Blogs

 

GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

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