Products & Solutions
The digital landscape
is evolving rapidly, making CX transformation a constant challenge.
With Konecta as your partner, you can confidently navigate this change and unlock new levels of customer engagement. We go beyond technology and deliver end-to-end CX transformations, grounded in real-world experience. Our experts understand your industry and deliver the game-changing solutions that drive exceptional results.
+300
clients globally
1,000
digital experts
85%
increase in recovered credits for a leading Italian energy company
30%
lower costs with higher success rates for a leading infrastructure provider
Our game-changing products & services
CX implementation services
Seamlessly integrating and implementing standout CX – omnichannel, CRM, automation, conversational bots, social platforms.
CX engagement suite
Tools that help you get the most from your customer operations, from front to back-office – business intelligence, big data integration, document management.
Cloud enablement services
Accelerate your journey to hybrid and multi-cloud – all seamlessly orchestrated so you get the best out of your cloud adoption.
CX business applications
Applications designed for specific business processes for maximum efficiency, quality, consistency – from claims and credit, to appointments and feedback.
#1
Lower costs and higher efficiency
#2
Faster time to value
#3
Standout customer and employee experiences
#4
Comprehensive and integrated solutions
#5
Access to CX and digital specialists
#6
Full security & compliance
Solutions are cost-efficient to implement and will increase the speed, quality and efficiency of your business, so you can optimize your total cost of operating
Our holistic approach, industry expertise and proven solutions will accelerate full implementation, giving you faster delivery of benefits.
Because we craft transformative experiences, we ensure every interaction is a positive connection. Meaningful and authentic – for people and your business
With Konecta, it’s easy to implement our solutions and easy to see their benefits for your business. That’s because they’re tailored precisely for your needs
Our blended teams of CX and technical experts will take a holistic view of your customer journey and operations, to power your business faster
All our solutions and services are compliant with all relevant regulations and the highest security standards.
Success stories in products & solutions
Telecoms, Media & Technology | AI & Agentic AI services, Agentic AI for Customer Experience, AI/GenAI Readiness and Strategy, AI and GenAI for Customer Experience, Customer Experience
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools, agent copilots, and automated analytics across seven countries, Konecta ensured seamless service continuity and an elevated customer experience.
Automotive, Mobility & Travel | Customer Experience
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
Healthcare | Customer Experience, Advisory & Consulting
Optimizing Sanofi's B2B customer relationship
Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human expertise and technologies.
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Latest news & insights
Q&A
How do AI-powered solutions drive business innovation?
AI-powered solutions - combining customizable GenAI tools, cutting-edge technological capabilities and strategic partners - enhance efficiency, automate workflows and provide deeper insights to optimize operations and customer engagement.
What factors should businesses consider when choosing digital solutions?
Choose digital solutions based on: business goals, scalability, integration, security, user-friendliness, vendor reliability, data privacy, customization and future-proofing.
How can technology solutions improve operational efficiency?
By streamlining the execution and management of business-critical processes, by automatizing and orchestrating tasks, stakeholders and complex workflows reducing costs and enabling data-driven decision-making for smarter business operations.
How does Konecta’s process automation solutions improve operational efficiency?
Konecta leverages AI-powered hyper-automation to support several business processes like customer identification, data/info extraction & classification, document sign & check, tracking & notification, summarization, recommendation & communication preparation.
How does Konecta’s process optimization reduce operational costs and enhance productivity?
Konecta provides a comprehensive suite of solutions and services to manage workforce (blending human, bot and AI) and workload, orchestrates tasks and processes among process stakeholders, and monitors real-time data-driven performance & productivity and insights for process continuous improvement.
It’s time to push for better
Take the next steps - get in touch