Konecta breaks into the Top 20 of the Best Places to Work in the world

Konecta has reached a significant global milestone by securing the 18th position in the Best Places to Work in the World 2025 ranking. This distinction places the company in an elite tier of organizations recognized for maintaining inclusive, high-performing, and supportive work environments. The group’s global ascent - climbing 12 spots from its 30th place ranking in 2024 - reflects a maturing international culture across its operations.

This global achievement is underpinned by a track record of regional excellence, including a sixth consecutive year of certification for its operations in Albania. These results validate Konecta’s people strategy, which standardizes professional development and employee well-being across a diverse workforce of 109,000 professionals. By successfully scaling its culture of trust across 28 countries and four continents, the company has demonstrated that it can maintain consistent workplace standards regardless of geography or language. 

The company’s standing is the result of a multi-dimensional assessment managed by the Best Places to Work program. This standardized evaluation identifies organizations that surpass traditional metrics to create sustainable workplaces through three primary pillars:

• Employee experience validation
• HR practices evaluation
• Cross-regional benchmarking

For Konecta, workplace excellence serves as a primary driver of business value. In the CX and BPO sectors, employee experience (EX) is directly correlated with world-class customer experience (CX). This recognition verifies that Konecta’s teams operate in an environment that fosters innovation and quality, providing a reliability benchmark for clients and partners.

As the group leads the industry in the adoption of advanced technologies like Generative AI, this cultural foundation remains a fundamental competitive advantage. It ensures that digital transformation is managed by an empowered human team, retaining the empathy and problem-solving skills essential to the sector. 

The 2025 ranking consolidates Konecta’s position as a global benchmark for the BPO and CX industries. This achievement reflects a mature organization that balances operational with the quality of professional life, equipping our people with the tools to grow professionally and personally. Thanks to a solid talent management paradigm Konecta delivered over 11 million hours of training in 2024 thus cultivating a workplace where employees feel valued and empowered and continuing to bridge the gap between technological advancement and human-centric service.