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Madrid, 25 March 2024. Konecta was one of the big winners at Iberdrola’s fourth annual Call Talent gala at the Telemarketing Awards, winning awards in six categories.
The awards ceremony, which recognizes the work of telemarketing providers that collaborated with Iberdrola throughout 2023, took place at the company's Innovation and Training Campus, located in San Agustín de Guadalix (Madrid). The presentations was made by well-known Telemadrid journalist Aran Santos, along with Sandra Garcia and David Antón from Iberdrola’s Telemarketing team, who opened the gala by introducing Alfonso Calderón, Sales Director of Iberdrola España.
Konecta not only won second place in the highly competitive Best Telemarketing Provider 2023 Award but performed outstandingly in five other categories:
Receiving the awards, Enrique García Gullón, CEO of Konecta Iberia, highlighted Konecta’s objective “to reinvent customer service and contribute as much as possible to the industry, remaining at the forefront of the sector and offering our customers innovation and professionalism, through technology and the efforts of our collaborators.”
Maitane Anguiano, Head of Customer Service at Iberdrola España, was in charge of closing the gala along with the company's Telemarketing team (Óscar Pascual, José Manuel Sesa, Mayka Blázquez, David Antón and Sandra Garcia).
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
Rina Porta Salvago
Head of Reputation