Cross-industry AI accelerators
Delivering measurable ROI faster
We provide reusable, cross-industry agentic AI accelerators that transform your operational and customer interaction processes. From back-office management to digital collections, we help you transition from fragmented tasks into intelligent, autonomous workflows.
80%
of the foundational build already done
20%
customization to fit your exact business environment
-50%
processing time in back-office operations
+20%
productivity increase via email triage
Our pre-built cross-industry AI accelerators
Voice of Customer / Voice of Employee
Back-office automation
E-mail triage
Smart FAQs
Digital collection
Benefits for you
#1
Asset-driven acceleration
#2
Embedded expertise at scale
#3
Agile co-creation
#4
Shared value and outcomes
We industrialize deployment to compress time-to-value. By leveraging pre-built libraries and blueprint architectures, we deliver measurable ROI much faster than building from scratch.
With over 100 AI projects across our 500+ clients, we bring unmatched expertise. We deliver real impact through intelligent automation and AI orchestration, spanning self-service to complex BO workflows.
We don't just provide software; we partner with you. We utilize rapid prototyping and industrial-scale deployment delivered through a strategic AI ecosystem.
We tie our success to yours. Our outcome-based commercial models ensure that we are fully aligned with your goals, whether that means reducing processing time or increasing conversion rates.
Our clients trust us
Automotive, Mobility & Travel | CRM & CTI, CX cloudification & modernization, Data & Analytics, Data assessment, roadmap and strategy, AI and GenAI for Customer Experience
Putting Kia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Retail & E-commerce | Customer Experience
Boosting Ferrero's online reputation with five-star support
Ferrero, a global retail and food leader, needed to elevate consumer care across the UK and Ireland. By partnering with Konecta, Ferrero successfully turned negative experiences into brand advocacy, dramatically increasing Trustpilot scores and strengthening customer loyalty.
Healthcare | Customer Experience
Turning a fragmented digital funnel into a growth engine for Adeslas
SegurCaixa Adeslas, Spain’s leading health insurance provider, faced fragmented sales models across digital channels. By partnering with Konecta to deploy an integrated end-to-end acquisition model, Adeslas transformed its commercial operations, securing over 150,000 new policyholders.
Media & Technology | Customer Experience, Technical support
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes.
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.
Automotive, Mobility & Travel | Customer Experience, Sales, Lead generation
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
More insights about Agentic AI
Questions & answers
What is an Agentic AI accelerator?
It is a reusable, pre-built framework that transforms standard processes into intelligent, autonomous workflows. Unlike simple chatbots, agentic AI can independently orchestrate multi-step tasks, extract data, and assist human agents.
How do you compress time-to-value for AI deployment?
We use an asset-driven approach. By leveraging our proprietary accelerators, pre-built libraries, and proven blueprint architectures, we bypass the lengthy development phases typical of ground-up AI builds.
Will AI replace our human support teams?
No. Our solutions are designed to handle repetitive, unstructured tasks (like email triage) and route complex escalations to the right human agent. This reduces processing time by up to 50% and empowers your team to focus on high-value interactions.
How does the AI handle strict compliance in processes like digital collections?
Our digital collection accelerator balances recovery and cost while strictly adhering to compliance standards. It relies on multi-step process segmentation and intelligent channel strategy orchestration to ensure appropriate and legal customer treatment.
What does "outcome-based commercial models" mean?
It means we share the value created. We structure our partnerships around the measurable impact our solutions deliver - such as cost reduction, productivity increases, or improved routing accuracy - rather than just selling software licenses.
