Strategy & transformation
With digital transforming the CX landscape, are you ready to use AI and GenAI to redefine experience and drive growth in your business? We’re here to show you how.
At Konecta, we lead you through every stage of transforming your customer and employee experiences and business processes. That means taking you through every step of strategic AI / GenAI integration, from analysis of your CX and GenAI readiness through to strategy development, and ongoing support, always with the focus on driving growth, improving efficiency and keeping you ahead of the competition.
80%
of organizations expect to compete mainly on the basis of their CX (Source: Forrester)
97%
of consumers say customer service impacts their loyalty to a brand (Source: Gartner)
2.4
times higher likelihood of customers staying with a brand when problems are solved quickly (Source: Forbes)
88%
of buyers say experience matters as much as a company's products or services (Source: Salesforce)
Our strategy & transformation services
#1
Increased customer satisfaction
#2
Improved operational efficiency
#3
Reduced costs
#4
Competitive advantage
Through our end-to-end strategies for unlocking personalized, memorable experiences at scale.
Through our support to improve your processes with automation and digital transformation.
Through our expert solutions for streamlining your processes, and optimizing your resource allocation.
Through using the best of human talent and GenAI technologies to put you at the forefront of CX.
Success stories in strategy & transformation
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery with Agentic AI
Mexican luxury department store El Palacio de Hierro sought to optimize early-stage debt recovery. By upgrading operations with agentic AI, Konecta transformed their digital collections, matching the output of their agents while maximizing recovered funds and maintaining El Palacio de Hierro's recognized customer experience.
Media & Technology | Kolibri AI platform
Boosting Legálitas’ sales with GenAI copilot
Legálitas partnered with Konecta to integrate an outcome-based commercial model and deploy a GenAI copilot.
Media & Technology | Customer Experience, Technical support
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes.
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.
Automotive, Mobility & Travel
Transforming Iberostar’s check-in experience with AI-powered room assignment
Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and reducing average guest wait times by 65%.
Media & Technology | Kolibri AI platform
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools, agent copilots, and automated analytics across seven countries, Konecta ensured seamless service continuity and an elevated customer experience.
Latest news & insights
Q&A
How can consulting services help businesses adopt AI?
By providing expertise in strategy, implementation, and optimization to ensure AI solutions align with business goals and deliver measurable impact.
What are the benefits of working with a digital transformation consultant?
Faster innovation adoption, reduced risks, and a tailored approach to integrating new technologies seamlessly into existing operations.
How do data-driven insights shape business strategy?
By identifying trends, optimizing decision-making, and enabling businesses to stay ahead of market changes and customer expectations.
