Strategy & transformation
With digital transforming the CX landscape, are you ready to use AI and GenAI to redefine experience and drive growth in your business? We’re here to show you how.
At Konecta, we lead you through every stage of transforming your customer and employee experiences and business processes. That means taking you through every step of strategic AI / GenAI integration, from analysis of your CX and GenAI readiness through to strategy development, and ongoing support, always with the focus on driving growth, improving efficiency and keeping you ahead of the competition.
80%
of organizations expect to compete mainly on the basis of their CX (Source: Forrester)
97%
of consumers say customer service impacts their loyalty to a brand (Source: Gartner)
2.4
times higher likelihood of customers staying with a brand when problems are solved quickly (Source: Forbes)
88%
of buyers say experience matters as much as a company's products or services (Source: Salesforce)
Our strategy & transformation services
CX & EX transformation
Strategy solutions to redefine your CX and EX start-to-finish and create exceptional customer and employee journeys.
GenAI & Agentic AI roadmap & strategy
End-to-end guidance on GenAI and Agentic AI, from recommending platforms to integrating them with existing systems.
Data assessment, roadmap and strategy
Ensure your GenAI and Agentic AI implementations have fairness, transparency, and data privacy at their heart, while defining robust data-driven metrics to effectively measure the impact of AI on your overall CX.
#1
Increased customer satisfaction
#2
Improved operational efficiency
#3
Reduced costs
#4
Competitive advantage
Through our end-to-end strategies for unlocking personalized, memorable experiences at scale.
Through our support to improve your processes with automation and digital transformation.
Through our expert solutions for streamlining your processes, and optimizing your resource allocation.
Through using the best of human talent and GenAI technologies to put you at the forefront of CX.
Success stories in strategy & transformation
Retail & E-commerce | CX & EX transformation, Customer Experience, AI and GenAI for Customer Experience, Agentic AI for Customer Experience
Optimizing omnichannel customer service for Danone
Since 2018, Konecta has been supporting Danone, a global leader in the food and beverage industry, in managing its omnichannel customer relations. Faced with high volumes, our tailor-made solution has achieved a 97.5% answer rate and an outstanding NPS of 76.
Automotive, Mobility & Travel | CRM & CTI, CX cloudification & modernization, Data & Analytics, Data assessment, roadmap and strategy, AI and GenAI for Customer Experience
Putting Kia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Retail & E-commerce
Boosting Ferrero's online reputation with five-star support
Ferrero, a global retail and food leader, needed to elevate consumer care across the UK and Ireland. By partnering with Konecta, Ferrero successfully turned negative experiences into brand advocacy, dramatically increasing Trustpilot scores and strengthening customer loyalty.
Healthcare
Turning a fragmented digital funnel into a growth engine for Adeslas
SegurCaixa Adeslas, Spain’s leading health insurance provider, faced fragmented sales models across digital channels. By partnering with Konecta to deploy an integrated end-to-end acquisition model, Adeslas transformed its commercial operations, securing over 150,000 new policyholders.
Media & Technology
How DAZN humanized digital sales and boosted retention with Konecta
Global sports streaming leader DAZN needed to humanize its digital sales and improve customer retention in Spain. By partnering with Konecta to blend advanced technology with expert human support, DAZN successfully eliminated sales barriers and dramatically boosted its subscriber retention.
Latest news & insights
Q&A
How can consulting services help businesses adopt AI?
By providing expertise in strategy, implementation, and optimization to ensure AI solutions align with business goals and deliver measurable impact.
What are the benefits of working with a digital transformation consultant?
Faster innovation adoption, reduced risks, and a tailored approach to integrating new technologies seamlessly into existing operations.
How do data-driven insights shape business strategy?
By identifying trends, optimizing decision-making, and enabling businesses to stay ahead of market changes and customer expectations.
