Telecoms
Driving faster Telecoms growth and transformation with outcome-based services
We enable Telecom operators to accelerate business with automation, intelligent customer support, and advanced service orchestration. We help you optimize operations, reduce costs, scale digital services, and delight your customers, unlocking new value beyond connectivity.
Key figures and trends in the telecom industry
+60
Telecoms clients across 14 countries
64%
of Telecoms executives are focused on scaling enterprise-wide AI (McKinsey)
75%
of customers increasingly want to interact with Telecoms providers across multiple digital and physical channels (McKinsey)
up to 15%
EBITDA uplift expected by 2027-2028 (McKinsey)
20 - 30%
potential OPEX reduction from cloud-native network transformation (McKinsey)
80%
of B2B customers expect Telecoms to deliver beyond connectivity (McKinsey)
Our AI-powered solutions for telecom industry
Billing management automation
A frictionless financial experience and fewer billing-related contact volumes, with AI assistance that simplifies billing, giving you instant clarity on invoices, supporting payments, detecting and resolving anomalies
Technical support and smart resolution
Technical support agents that automate first-level assistance by diagnosing connectivity issues, guiding customers through real-time troubleshooting, and seamlessly escalating to human agents or field teams when needed.
Digital appointment
Conversational agents for instant appointment scheduling, backed by an AI-engine for predictive workload analysis that optimizes field logistics in real time and reduces missed appointments.
Cross-industry AI accelerators
We provide reusable, cross-industry agentic AI accelerators that transform your operational and customer interaction processes. From back-office management to digital collections, we help you transition from fragmented tasks into intelligent, autonomous workflows.
Billing management automation
A frictionless financial experience and fewer billing-related contact volumes, with AI assistance that simplifies billing, giving you instant clarity on invoices, supporting payments, detecting and resolving anomalies
Technical support and smart resolution
Technical support agents that automate first-level assistance by diagnosing connectivity issues, guiding customers through real-time troubleshooting, and seamlessly escalating to human agents or field teams when needed.
Digital appointment
Conversational agents for instant appointment scheduling, backed by an AI-engine for predictive workload analysis that optimizes field logistics in real time and reduces missed appointments.
Cross-industry AI accelerators
We provide reusable, cross-industry agentic AI accelerators that transform your operational and customer interaction processes. From back-office management to digital collections, we help you transition from fragmented tasks into intelligent, autonomous workflows.
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Discover our client stories
Media & Technology
How DAZN humanized digital sales and boosted retention with Konecta
Global sports streaming leader DAZN needed to humanize its digital sales and improve customer retention in Spain. By partnering with Konecta to blend advanced technology with expert human support, DAZN successfully eliminated sales barriers and dramatically boosted its subscriber retention.
Media & Technology | Kolibri AI platform
Boosting Legálitas’ sales with GenAI copilot
Legálitas partnered with Konecta to integrate an outcome-based commercial model and deploy a GenAI copilot.
Media & Technology | Customer Experience, Technical support
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes.
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.
Media & Technology | Customer Experience
Scaling the Spanish customer experience for Netflix in the US & LATAM
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Media & Technology | Kolibri AI platform
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
Latest news and insights
Our awards and recognitions
Get more
global
Everest Group - CX Leader in EMEA in the peak Matrix® assessment 2024
global
Contact Center Hub - Best Telemarketing Provider Award for 2023
global
Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 - EMEA
global
Leader in both Americas and EMEA in the Everest Group CXM Services PEAK Matrix® Assessment 2026
global
Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2026 - Europe
global
Frost & Sullivan - Top provider of customer experience management for Europe in Frost & Sullivan’s influential 2024 Frost Radar™
Questions and answers
How can AI improve Telecoms customer service?
AI shifts support from reactive service to proactive care. We use AI & Agentic AI to deliver hyper-personalized experiences, autonomously solve and predict issues, and empower agents with smart co-pilots for seamless journeys.
How can AI help Telecoms operators reduce operational costs?
AI drives major OPEX savings by automating routine back-office tasks and powering 24/7 self-service bots. We also use it to equip agents with real-time guidance, slashing handling times and cost per interaction.
How does AI support Telecoms network operations?
AI enables predictive care. We use it to optimize field technician dispatch, anticipate outages before they hit customers, and automate complex service provisioning.
What specific Telecoms processes can Konecta handle for us?
We orchestrate your entire customer lifecycle. From AI-driven sales and seamless onboarding to smart invoicing, predictive churn prevention, and empathetic debt collection, we manage it all.
Will Konecta's AI integrate easily with Telecoms legacy systems?
Yes, we design our digital ecosystem to connect seamlessly with your legacy setups and big data platforms. You can rely on a rapid, disruption-free transition so you start seeing value immediately.
Can AI actually help Telecom prevent customer churn?
Yes, we use predictive AI to spot at-risk behavior and analyze real-time sentiment. This enables us to proactively launch tailored retention offers and fix issues before your customer even thinks about leaving.
How can operators manage the shift toward multi-channel digital interactions?
To meet the 75% of customers demanding multi-channel support, Konecta integrates AI-driven smart resolution across all digital and physical touchpoints. Our platform ensures a consistent experience whether a customer is diagnosing a connection issue via a bot or scheduling a field visit, driving a projected 15% EBITDA uplift.
How does Konecta optimize telecom field operations and provisioning?
We utilize predictive AI engines and conversational agents to automate appointment scheduling and field logistics. By analyzing workloads in real-time, we reduce missed appointments and streamline provisioning workflows. This helps operators meet the 80% B2B customer demand for services that go beyond basic connectivity.
