Telekommunikation, Medien & Technologie
Boosting Legálitas’ sales with GenAI copilot
Legálitas partnered with Konecta to integrate an outcome-based commercial model and deploy a GenAI copilot.
Telekommunikation, Medien & Technologie | Customer Experience, Technische Unterstützung
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes.
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.
Automotive, Mobilität & Reisen
Transforming Iberostar’s check-in experience with AI-powered room assignment
Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and reducing average guest wait times by 65%.
Telekommunikation, Medien & Technologie
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools, agent copilots, and automated analytics across seven countries, Konecta ensured seamless service continuity and an elevated customer experience.
Automotive, Mobilität & Reisen | Customer Experience, Verkäufe, Wachstum, Marketing & Umsatzgenerierung
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
How can AI improve Telecoms customer service?
AI shifts support from reactive service to proactive care. We use AI & Agentic AI to deliver hyper-personalized experiences, autonomously solve and predict issues, and empower agents with smart co-pilots for seamless journeys.
How can AI help Telecoms operators reduce operational costs?
AI drives major OPEX savings by automating routine back-office tasks and powering 24/7 self-service bots. We also use it to equip agents with real-time guidance, slashing handling times and cost per interaction.
How does AI support Telecoms network operations?
AI enables predictive care. We use it to optimize field technician dispatch, anticipate outages before they hit customers, and automate complex service provisioning.
What specific Telecoms processes can Konecta handle for us?
We orchestrate your entire customer lifecycle. From AI-driven sales and seamless onboarding to smart invoicing, predictive churn prevention, and empathetic debt collection, we manage it all.
Will Konecta's AI integrate easily with Telecoms legacy systems?
Yes, we design our digital ecosystem to connect seamlessly with your legacy setups and big data platforms. You can rely on a rapid, disruption-free transition so you start seeing value immediately.
Can AI actually help Telecom prevent customer churn?
Yes, we use predictive AI to spot at-risk behavior and analyze real-time sentiment. This enables us to proactively launch tailored retention offers and fix issues before your customer even thinks about leaving.
How can operators manage the shift toward multi-channel digital interactions?
To meet the 75% of customers demanding multi-channel support, Konecta integrates AI-driven smart resolution across all digital and physical touchpoints. Our platform ensures a consistent experience whether a customer is diagnosing a connection issue via a bot or scheduling a field visit, driving a projected 15% EBITDA uplift.
How does Konecta optimize telecom field operations and provisioning?
We utilize predictive AI engines and conversational agents to automate appointment scheduling and field logistics. By analyzing workloads in real-time, we reduce missed appointments and streamline provisioning workflows. This helps operators meet the 80% B2B customer demand for services that go beyond basic connectivity.