Employee Experience
Employees' contribution to your business success is higher when they feel valued, engaged and empowered.
Each interaction with your employees is an opportunity to show you care. Our innovative GenAI-powered workplace solutions will delight them every day at work. We will provide them with true consumer-grade experiences - full of the same rich, fast and intuitive services they expect from leading brands. Together, let’s shape your next-generation workplace and take your employees into the digital future.
80%
of digital workplace management tools will include generative AI capabilities by 2026 (Source: Gartner)
75%
of the workforce would remain with a company that values sustainability and tackles environmental issues (Source: arielle.com)
4.6X
higher engagement when employees feel they are being heard (Source: inc.com)
$8.8 trillion
or 9% of global GDP, is the cost of poor management and lost productivity caused by not engaged or actively disengaged employees (Source: Gallup)
Empower your people and your business to thrive
Smart Employee Care
Seamless GenAI-powered omnichannel experiences to give your people the slick resolution they need – any place, any time, any channel.
Managed Workplace Services
AI-powered automation in the cloud ensures your digital workplace is optimized for great experiences every time - always secure and future-proofed
Device-as-a-Service
The value of equipment lies in moving as far away as possible from all life cycles (during selection) without giving up on all experiences.
Smart Proximity Services
Bring proximity, intimacy and service excellence onto your sites through cutting-edge blended physical and virtual experiences.
#1
Happier employees
#2
Seamless hybrid experiences
#3
Simplicity & agility
#4
Lower costs
#5
Greater efficiencies
#6
Enhanced reputation
When your employees have the same quality of experience as your customers, their satisfaction and performance increases
Flexible and remote working becomes frictionless. Everyone can work, communicate and collaborate easily – at any time, any place they choose
No more complex infrastructure, tech stacks or toolsets to manage and maintain – just agile, evergreen and secure services that you can rely on 24/7
Move from CapEx to OpEx, with technologies that lower costs while maximizing the value of every touchpoint for your people, your business, your brand
With the full power of GenAI and automation, it’s faster and easier to deliver great experiences while freeing-up your people and your business
A great place to work fosters employee performance and wellbeing while attracting and retaining the best talent. Let your commitment to your people shine through
Success stories in employee experience
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Automotive, Mobility & Travel | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Utilities | Customer Experience
Utilita gains energy boost from seamless customer support
In today’s competitive energy markets, consumers expect seamless and always-on customer service from their providers. Konecta’s commitment to operational excellence end-to-end empowers energy provider Utilita to exceed those expectations.
Utilities | Customer Experience
Partnering with Edison Energia for outstanding value and customer care
The utilities giant Edison Energia managed to substantially increase its customer base in a highly competitive market, even with Konecta’s support and the dedication of all its collaborators. This achievement was made possible thanks to an innovative offering and positioning, high-value services, and outstanding customer support.
Latest news & insights
Q&A
Why is employee experience important for business success?
A positive work environment enhances productivity, reduces turnover, and fosters a culture of engagement and innovation.
How can AI improve the employee experience?
By automating administrative tasks, offering smart workplace solutions, and providing real-time insights to support career growth and well-being.
What are the key elements of a successful employee experience strategy?
A successful employee experience strategy provides personalization, seamless digital tools, continuous feedback, and strong leadership to empower and engage employees.
How does Konecta's GenAI-powered workplace solution enhance employee satisfaction?
Konecta’s GenAI solution streamlines workflows, automates routine tasks, and delivers personalized support—creating a seamless, engaging digital experience that empowers employees and boosts satisfaction.
How does Konecta ensure a seamless hybrid and remote work experience?
Konecta delivers a unified digital workspace with secure cloud IT, omnichannel support, and AI-driven automation that fosters effortless collaboration and continuous connectivity for remote and hybrid teams.
How does Konecta help organizations enhance workplace collaboration?
Konecta provides employees with consumer-grade services, and GenAI-powered solutions that streamline communication across all channels, and support seamless hybrid work.
