Konecta recognized as a Leader in both Americas and EMEA in the Everest Group CXM Services PEAK Matrix® Assessment 2026

Madrid, September 21, 2026 - Konecta, a global leader in customer experience (CX) and digital services, has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 for both the Americas and EMEA regions. This dual recognition marks the seventh consecutive year Konecta has achieved leader status in EMEA, alongside its leadership position in the Americas, highlighting its expanding global footprint and sustained commitment to AI-driven operational excellence.

The Everest Group CXM Services PEAK Matrix® is a globally recognized benchmark that evaluates service providers based on their market impact, vision, and delivery capabilities. In the 2026 assessment, Konecta was recognized for its scale, domain expertise, and strategic integration of generative and agentic AI.

Konecta’s positioning as a Leader is driven by its robust regional presence and continuous technological investments:

• Global scale & footprint: Konecta serves clients extensively across the Americas (including Colombia, Argentina, Brazil, Peru, Mexico, and Chile) and EMEA (covering the UK&I, France, Spain, Italy, the Middle East and Africa, and Eastern Europe). 
• Delivery standardization & AI readiness: the company is driving delivery consistency and AI talent readiness through Konecta Operational Resource Excellence (KORE) and the Konecta AI Academy. It has established an AI compliance framework aligned with the EU AI Act and underpinned by an ISO 42001-certified AI management framework to ensure governed, secure AI scaling across operations.
• Infrastructure expansion: Konecta is actively building AI-ready delivery infrastructure through dedicated digital hubs in India, Egypt, and Colombia. Simultaneously, the company is expanding its nearshore and multilingual delivery capabilities in strategic markets such as Kosovo and Saudi Arabia.  
• Konecta Digital & Kolibri Agentic AI Platform: Through Konecta Digital and its newly launched Kolibri agentic AI orchestration platform, Konecta delivers pre-built, industry-specific AI use cases that enable enterprise clients to safely scale agentic AI from pilot to full production.

Everest Group analysts highlighted Konecta’s robust regional capabilities and technological maturity as key drivers for its dual placement.

“Konecta has emerged as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 - Americas, supported by its established scale across Latin America, diversified industry presence, broad CXM portfolio, and continued investments in strengthening its delivery and technology capabilities”, said Abhijnan Dasgupta, Practice Director, Everest Group. “Its efforts to standardize operations through KORE, expand multilingual delivery capabilities, and build AI-ready talent through the Konecta AI Academy complement its growing digital and gen AI proposition. Konecta Digital, supported by a broad technology partner ecosystem and reusable industry and cross-industry solutions, further enables it to support enterprises across both ongoing CX operations and transformation initiatives.”

Regarding the EMEA region, Dasgupta noted: “Konecta’s established CX presence in EMEA, continued expansion of its nearshore delivery network, multilingual delivery capabilities and strengthening of its digital and AI capabilities underpin its position as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 - EMEA. Its expansion in locations such as Kosovo and Egypt adds multilingual capacity and greater delivery flexibility, while its AI compliance framework aligned with the EU AI Act strengthens governance as gen AI and agentic AI are scaled across operations. Konecta Digital’s consult-to-operate model and growing portfolio of industry and cross-industry accelerators further support a more standardized and scalable approach to AI-enabled CX transformation.”

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