Konecta achieves Global ISO 42001 certification

This achievement makes Konecta one of the very few organizations in the customer experience industry to hold this rigorous certification, underscoring its commitment to responsible, transparent, and trustworthy AI deployment.

As enterprises increasingly move from AI experimentation to full-scale production, proving that AI is secure and compliant has become a major board-level priority. This certification ensures that organizations can scale AI confidently, even in highly regulated industries such as banking, telecoms, energy, mobility, retail and e-commerce.

A proactive approach to the EU AI Act Konecta’s dedication to ethical AI governance extends beyond global certification. In January 2026, the company officially signed and joined the EU AI Pact, proactively aligning its operations and the Kolibri platform with the rigorous requirements of the EU AI Act. By integrating this regulatory alignment alongside its ISO 42001 compliance, Konecta ensures that clients are fully protected and compliant with the world's most stringent AI regulations.

Sergio Garcia Molina, Global Lead of Data Protection & AI Governance Office, and Group DPO at Konecta, said: “Our approach integrates decades of expertise in navigating complex regulatory environments, ensuring that compliance and data protection are foundational to the architecture. By making every AI workflow fully auditable, we provide legal and security teams with the complete visibility needed to proactively manage risk, enforce strict data governance, and scale safely”.