AI and GenAI
for Customer Experience
Agentic AI is here. Now you can reimagine customer experience across every channel, with next-level business efficiency, speed, agility and performance.
We’ve created a fast, secure and future-proof way for you to innovate with human-centric agentic AI. So you can delight customers with personalized journeys, enjoy the benefits of AI-powered automation and augmentation, and unlock your data for new insights that drive success. As your partner, we’re here to achieve the outcomes you want. Reshape possibilities for your customers and your brand.
+8-20%
revenue
+15%
quality of service
30%
lower interaction cost
15-20%
faster average handling time
Whitepaper: Early lessons for GenAI in customer service
In this white paper, Konecta and BCG aims to cut through the noise and uncover the likely impacts of GenAI in customer service environments. Based on early deployment results, employee & end-user sentiments, and case studies, we debunk five prevalent myths that distort the true value, and limitations, of GenAI in practice.
Benefits for you
#1
Collaborative approach
#2
Outcome-led deployment
#3
Holistic and seamless
#4
Future-proof and open
#5
Agnostic, scalable and agile operations
#6
Security and compliance
No-one knows your business like you do. So as your trusted partner, we’re here to help you solve your problems and achieve your dreams.
Our approach is value-driven, so you get high returns for the best price – from higher quality and customer satisfaction, to cuts in costs and time-to-serve.
Your AI transformation must be seamless, so we’ll ensure integration with your existing customer management platforms and enterprise systems.
When needed, our GenAI platform supports our tech-agnostic approach and smart AI model selection, so you don’t need to worry about being locked into specific AI solutions or vendors.
Our GenAI platform is scalable and low-code, giving you the freedom to flex and adapt quickly if demand shifts or if customer needs change.
Cybersecurity is baked into our systems. And with no other IT dependency to manage AI workflows, you can maintain security, privacy and compliance as your AI journey progresses.
Success stories
Telecoms, Media & Technology
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes.
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.
Automotive, Mobility & Travel
Transforming Iberostar’s check-in experience with AI-powered room assignment
Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and reducing average guest wait times by 65%.
Telecoms, Media & Technology
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools, agent copilots, and automated analytics across seven countries, Konecta ensured seamless service continuity and an elevated customer experience.
Automotive, Mobility & Travel | Customer Experience, Sales, Lead generation
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
Healthcare | Customer Experience, Strategy & transformation
Optimizing Sanofi's B2B customer relationship
Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human expertise and technologies.
