Loope by Konecta: the Copilot solution to turn data into real-time decisions

In today's business landscape, scaling operations demands a profound digital transformation that goes beyond mere technology adoption. A recent report by MIT reveals that despite significant investments in AI, 95% of organizations fail to achieve a meaningful return on investment (ROI). The research found that the key does not lie solely in the tool itself, but in its capacity for learning, adaptation to processes, and the guidance of a strategic partner who understands how to integrate GenAI to generate real value.

In this context, innovative solutions like Loope by Konecta emerge as the perfect ally for companies seeking to bridge this gap and effectively transform the customer experience. 

In a market where CX has become the primary differentiator, Konecta, a global leader in digital services and CX, is driving this evolution by integrating Artificial Intelligence into the core of its offering. The goal is to help companies make smarter decisions and enhance team performance. 

Under this premise, Loope was born: Konecta's Copilot solution that redefines industry standards.

This tool allows for the instant auditing, training, and optimization of operations, merging Generative Artificial Intelligence (GenAI) with advanced analytics. With Loope, it is possible to generate automatic feedback, understand customer sentiment, identify promoters from detractors, and develop effective action plans.

Designed to optimize and scale the business, Loope assumes multiple roles across various areas. Currently, it is already managing clients in the telecommunications, financial, and entertainment industries. 

Loope's adaptable architecture allows it to integrate easily into any company's systems. Furthermore, it offers live feedback to agents, who receive concrete, immediate recommendations during every contact. This, in turn, allows them to empathize with the customer in a way that was not previously possible, resolve unusual queries, and handle objections.

In essence, Loope acts as a copilot that, by freeing agents from routine tasks, helps them amplify their personal capabilities and concentrate on interactions that provide the most value. 

Konecta's solution is also distinguished by its continuous learning capability: as it processes more data, its models become more efficient, ensuring increasing precision in its analyses and suggestions. This creates a virtuous cycle where technology and teams complement each other to achieve an unprecedented level of operational excellence.

Find out what Loope by Konecta can do for you here.