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Healthcare | Customer Experience
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Opella is a leading healthcare company based in France, with its global headquarters in Paris and production and R&D sites in Lisieux and Compiègne (France). Its mission is to make everyday health as simple as it should be: offering not just medicines and products, but useful self-care services and solutions, with or without prescription, to simplify everyone's lives.
At the heart of this mission are iconic brands such as Doliprane, Phytoxil, Lysopaïne, Dulcolax, a strong team of 1700 employees in France, and half a billion consumers worldwide benefiting from its solutions.
20,000+
pharmacies and hospitals supported
90%
CSAT from pharmacists
Stéphanie Caupenne, Commercial Director, as part of the market opening campaign, Opella
Hélène Deshoulières, Remote & Telesales manager, Opella