Smart Employee
Care
Human touch, with global reach. Combining cutting-edge tech with customer care excellence, we’re revolutionizing the way organizations support their people.
With Konecta, you can make sure your people enjoy the same standard of responsive omnichannel care they expect from top consumer brands. Seamlessly blending human and AI agents, we deliver proactive, personalized support to each employee – any place, any time. The outcome? Enhanced engagement, higher productivity. And you keep pace with the AI revolution.
50%
lower cost per ticket
30%
higher first contact resolution rate
20%
higher Employee Satisfaction (ESAT)
Benefits for you
#1
Premium experiences
#2
Fewer user tickets
#3
Cultural fit
#4
Cost optimization
#5
Brand enhancement
Intuitive and innovative tools to deliver smart, consumer-grade help and support across every channel, freeing your employees to get on with their day.
AI-augmented agents that provide instant autonomous resolution – because for busy employees, calling the service desk should be the last resort.
User-friendly help and support – globally accessible, culturally aligned with language fluency (+30 languages).
A smart service desk is cost-efficient, leveraging automation and maximizing the benefits of self-help for employees and your business.
Show your people that you care, reaching out at every stage of the employee journey and at the moments that count.
Success stories
Automotive, Mobility & Travel
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
Healthcare | Customer Experience, Advisory & Consulting
Optimizing Sanofi's B2B customer relationship
Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human expertise and technologies.
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Automotive, Mobility & Travel | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
