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Konecta in Spain cuts its carbon footprint by over 50% and strengthens its climate commitment
Konecta in Spain reduced its carbon footprint by 52.89% in 2023 compared to the previous year, consolidating its leadership in corporate sustainability and reaffirming its strong commitment to the fight against climate change. This significant reduction has been verified by AENOR and officially recognized by Spain’s Ministry for Ecological Transition and Demographic Challenge, which has awarded the company the Sello Calculo certification.
This achievement specifically reflects the carbon footprint of Konecta in Spain, distinguishing it from the group’s global data. The measurement, carried out in line with the international GHG Protocol standard, used 2022 as the baseline year. Direct emissions (Scope 1) amounted to 451.38 tonnes of CO₂ equivalent, while indirect emissions (Scope 2) reached 225.41 tonnes. In 2023, direct emissions dropped to 319.03 tonnes, and indirect emissions were eliminated thanks to the use of 100% renewable energy across all sites.
Emissions reduction plan: targets exceeded ahead of schedule
Konecta in Spain has been measuring its carbon footprint since 2010 and, in recent years, has stepped up its strategy to stay ahead of future regulatory requirements. Its 2023-2026 reduction plan, which aimed to cut emissions by 45% compared to 2022 levels, achieved this goal in just one year.Among the initiatives implemented:
- Use of electricity with a Renewable Energy Guarantee of Origin (GdO)
- Upgrading of air conditioning and efficient lighting systems
- Adoption of more sustainable electric vehicles
- Installation of electric vehicle charging stations
- Deployment of self-consumption photovoltaic plants
- Integration of LED lighting in 91% of new facilities
In line with new regulations, the government in Spain has approved a Royal Decree regulating the official carbon footprint registry, which now includes over 14,250 registered footprints. Konecta’s footprint in Spain is among them, reinforcing the company’s commitment to transparency and corporate climate action.
Konecta is committed to continuing its efforts to achieve net zero emissions in the coming years.
About Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
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