• Join us
Contact
  • English
  • Español
  • Italiano
  • Français
  • Portugues (BR)
  • Portugues (PT)
  • Slovak
  • German
  • Czech
  • Hungarian
  • Turkish
Back

About us

  • Who we are
  • Leadership
  • Sustainability
  • Our partners
  • Our brands
  • Locations
  • Certifications & recognitions
  • Ethics compliance transparency
  • Environmental sustainability
  • Social sustainability
  • Konecta Foundation
Back
Solutions
  • Kolibri AI platform
  • Customer Experience
  • Growth, marketing & revenue generation
  • Employee Experience
  • Strategy & transformation
  • Cross-industry AI accelerators
  • Agentic AI for Customer Experience
  • CX cloudification & modernization
  • Lead generation
  • Sales conversion
  • Digital campaign management
  • Digital collection
  • Employee care center
  • Modern workplace services
  • Device-as-a-Service
  • Smart proximity services
Back
Industries
  • Banking & Financial services
  • Telecoms
  • Retail & E-commerce
  • Utilities
Back
News & Insights
  • Press releases
  • Client stories
  • Blogs
  • Events
  • News
  • Initiatives
Back
Join us

Result of the search

  • Solutions
  • Kolibri AI platform
  • Kolibri AI platform

Kolibri,
an agentic AI hub

  • Try Kolibri
  • Our pre-built solutions
  • Benefits
  • Our partners
  • Client stories
  • Q&A
  • Try Kolibri

Stop building from scratch. Start accelerating Agentic AI.

While many companies are running ad-hoc, isolated AI experiments, Konecta provides an industrialized Agentic AI framework and catalog. We move past basic interaction routing to drive immediate, bottom-line business outcomes.

By leveraging our pre-built library of sector-specific use cases (covering 80% of the foundational architecture out-of-the-box) you bypass protracted engineering cycles. Secure, compliant, and completely open, our platform hits your operational goals in weeks, not months, while eliminating vendor lock-in.

80%

of the foundational build already done

30-90

days to your first measurable outcomes

20%

customization to fit your exact business environment

Feel the difference: the end-to-end Agentic journey

Stop managing AI complexity. We act as your single end-to-end orchestration partner, driving your project from initial strategy to secure, daily operations.

Advisory & process discovery

We audit your current CX workflows using Agentic AI to map target business outcomes and pinpoint high-ROI opportunities. Together, we co-create a high-velocity deployment roadmap.

Accelerated build & integration

We deploy an industry-proven use case to cover 80% of the development instantly, then customize the remaining 20% for your specific needs. Our API-first, modular framework integrates seamlessly into your existing CRM and omnichannel tech stack. Zero rip-and-replace required.

Hybrid operations & optimization

Once live, our platform manages live hybrid operations, orchestrating frictionless handoffs between human and AI agents. We protect your operations with enterprise-grade monitoring, compliance guards, and continuous model tuning to guarantee committed KPIs.

Our pre-built Agentic AI solutions

Cross-industry accelerators

We provide reusable, cross-industry agentic AI accelerators that transform your operational and customer interaction processes. From back-office management to digital collections, we help you transition from fragmented tasks into intelligent, autonomous workflows.

Claim management Back-office automation E-mail triage Invoice clarity Digital collection

Industry-specific accelerators

We provide tailored, industry-specific agentic AI accelerators that transform your sector's unique workflows. From room assignment automation to intelligent claim management, we help you transition from manual, generic processes into specialized, high-performing autonomous operations.

BFSI Telecoms Retail Energy

Get your access to Kolibri

Explore our library of AI agents, try them out, see how they work, and discover how our agility and accuracy align with your business objectives.
Register now

Feel the value: benefits of choosing Konecta

#1

Faster speed to value

#2

Measurable business outcomes

#3

Enterprise readiness & security

#4

Future-proofing (no lock-in)

#5

Smart FinOps

Thanks to our industrialized catalog, 80% of the capabilities are pre-built. You move from idea to production in 30-90 days, scaling impact over quarters. 

We align our success with your results. Whether it's higher CSAT, reduced cost-to-serve, or actual products sold, we design and operate based on the goals you want to hit. 

Security, observability, and compliance are built-in from day one. Your business, IT and Security teams have full visibility and auditability over what the AI is doing. 

 

 Our open framework means you don't need to rip and replace existing systems. As AI advances, your tech stack naturally evolves without vendor lock-in. 

Optimize your AI ROI on GCP. Our custom APIs let you seamlessly switch LLMs to guarantee the best model at the best price, backed by a transparent cost-tracking dashboard.

We orchestrate best-of-breed tech and leverage trusted partnerships with CX/Agentic AI leaders

Learn more

Privacy notice

pdf - 184 ko

Kolibri privacy notice

pdf - 185 ko

Legal hub

Before you dive in and explore everything Kolibri has to offer, please take a moment to review our legal framework. We like to keep things transparent, so we’ve outlined the ground rules regarding how we run this platform and how we protect your digital footprint.

Our clients trust us

Automotive, Mobility & Travel

Transforming Iberostar’s check-in experience with AI-powered room assignment

Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and reducing average guest wait times by 65%.

Learn more

Telecoms

Boosting Legálitas’ sales with GenAI copilot

Legálitas partnered with Konecta to integrate an outcome-based commercial model and deploy a GenAI copilot.

Learn more

Telecoms | Customer Experience, Technical support

Unifying tier 1 and tier 2 resolution for PFU

When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes. 
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.

Learn more

Automotive, Mobility & Travel | Customer Experience, Sales, Lead generation

Virtual car showroom solution boosts leads, conversions and sales for Hertz

When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.

Learn more

Healthcare | Customer Experience, Strategy & transformation

Optimizing Sanofi's B2B customer relationship

Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human expertise and technologies.  

Learn more

More news about Kolibri

Press releases

June 16, 2026

Konecta launches Kolibri, an agentic platform, to speed up enterprise deployment of agentic AI and end “pilot purgatory”

Built on 25 years of CX expertise and more than one million daily customer resolutions.Kolibri combines pre-built use cases, enterprise...

Learn more
News

May 11, 2026

Konecta recognized at the Randstad Awards 2026 as one of the most attractive companies to work for in Spain

The company has been recognized by Randstad for its ability to attract and retain talent in a context marked by...

Learn more
Press releases

April 14, 2026

Konecta announces strategic alliance with Lenovo to reinvent the AI-driven Digital Workplace and challenge traditional IT outsourcing

Learn more
Publications

 

Nourdine Bihmane, CEO of Konecta: How to lead an AI transformation as CEO

Learn more
Press releases

March 3, 2026

Konecta strengthens presence in Salvador and announces new job openings and investments at a meeting with Bruno Reis

Learn more

Questions & answers

I'm a new Konecta client. Do we have to switch our IT suppliers?

No. We use an open framework that orchestrates your existing tech through event-driven integration and APIs. We act as the conductor for your current instruments.

How does Kolibri by Konecta impact my IT and Security teams?

Kolibri by Konecta reduces the operational and risk burden on IT and Security teams. We bring enterprise-ready governance, cybersecurity, and Day-2 management so they don't have to carry the risk.

Can we start small with Kolibri by Konecta?

Yes. Our catalog allows you to test a single vertical use case (like a specific sales bot) and scale rapidly from there.

Ready to fast-track your agentic AI?

Try the Kolibri platform to explore our library of AI agents, try them out, see how they work, and discover how our agility and accuracy align with your business objectives.
Try Kolibri demos

Explore use cases in Kolibri demo platform

Feel the pulse with Konecta

Contact us
  • Who we are
  • Leadership
  • Sustainability
  • Our partners
  • Our brands
  • Locations
  • Certifications & recognitions
  • Solutions
  • Industries
  • News & Insights
  • Join us

Follow us on

Newsletter

Step into the future with Konecta

Discover our solutions
Sitemap Legal notice Information channels Privacy policy Cookies policy
Supplier Information