Advisory & Consulting
With digital transforming the CX landscape, are you ready to use AI and GenAI to redefine experience and drive growth in your business? We’re here to show you how.
At Konecta, we lead you through every stage of transforming your customer and employee experiences and business processes. That means taking you through every step of strategic AI / GenAI integration, from analysis of your CX and GenAI readiness through to strategy development, and ongoing support, always with the focus on driving growth, improving efficiency and keeping you ahead of the competition.
80%
of organizations expect to compete mainly on the basis of their CX (Source: Forrester)
97%
of consumers say customer service impacts their loyalty to a brand (Source: Gartner)
2.4
times higher likelihood of customers staying with a brand when problems are solved quickly (Source: Forbes)
88%
of buyers say experience matters as much as a company's products or services (Source: Salesforce)
Our consulting and advisory services
CX strategy and design
Strategy solutions to redefine your CX start-to-finish and create exceptional customer and employee journeys.
GenAI assessment and implementation
End-to-end guidance on GenAI, from recommending platforms to integrating them with existing systems.
Change management & training
Working with your teams to ensure smooth GenAI adoption and optimal outcomes.
Data and analytics
Defining metrics and data-driven approaches to measure the impact of GenAI on your CX.
Responsible AI
Ensuring your GenAI implementations have fairness, transparency and data privacy at their heart.
#1
Increased customer satisfaction
#2
Improved operational efficiency
#3
Reduced costs
#4
Competitive advantage
Through our end-to-end strategies for unlocking personalized, memorable experiences at scale.
Through our support to improve your processes with automation and digital transformation.
Through our expert solutions for streamlining your processes, and optimizing your resource allocation.
Through using the best of human talent and GenAI technologies to put you at the forefront of CX.
Success stories in advisory & consulting
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Automotive, Mobility & Travel | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Utilities | Customer Experience
Utilita gains energy boost from seamless customer support
In today’s competitive energy markets, consumers expect seamless and always-on customer service from their providers. Konecta’s commitment to operational excellence end-to-end empowers energy provider Utilita to exceed those expectations.
Utilities | Customer Experience
Partnering with Edison Energia for outstanding value and customer care
The utilities giant Edison Energia managed to substantially increase its customer base in a highly competitive market, even with Konecta’s support and the dedication of all its collaborators. This achievement was made possible thanks to an innovative offering and positioning, high-value services, and outstanding customer support.
Latest news & insights
Q&A
How can consulting services help businesses adopt AI?
By providing expertise in strategy, implementation, and optimization to ensure AI solutions align with business goals and deliver measurable impact.
What are the benefits of working with a digital transformation consultant?
Faster innovation adoption, reduced risks, and a tailored approach to integrating new technologies seamlessly into existing operations.
How do data-driven insights shape business strategy?
By identifying trends, optimizing decision-making, and enabling businesses to stay ahead of market changes and customer expectations.
