CX cloudification & modernization
Agility and scale are paramount in today’s competitive customer experience landscape. How do you deliver hyper-personalized and intelligent interactions while constrained by siloed technology and legacy systems?
We deliver seamless platform modernization that empowers your business through the best blend of robust cloud architecture and advanced AI capabilities.
Leveraging a proven migration strategy and data-driven discovery, we transform your contact center into an all-in-one powerhouse. We ensure your transition is smooth and non-disruptive, whether that's through automating back-office workflows, unifying disconnected customer data, or embedding Generative and Agentic AI to augment your teams.
Whatever your operational complexity, it is always about accelerating time-to-value, optimizing cost structures, and future-proofing your brand.
Up to 40%
of infrastructure cost reduction
Up to 50%
of automation and worktime reduction
+40%
of time-to-market reduction
+55%
of data breach risk reduction
Our solutions
Advisory & strategy
Cloud & technology transformation
Agentic AI implementation
Conversational intelligence
Operations & continuous optimization
CX cloudification's potential to generate significant business value
#1
Tangible savings
#2
Efficiency & productivity
#3
Business agility & revenues increase
#4
Compliance & business continuity
Achieve up to a 40% reduction in infrastructure, maintenance, and usage costs.
Drive up to 50% automation, a 30% worktime reduction, and approximately 60% system admin effort reduction.
Benefit from a >40% decrease in time-to-market and seamless native integration with GenAI to scale new features rapidly.
Ensure robust security with 99.99% uptime (-75% downtime) and a 55% reduction in data breach risks.
Success stories in customer experience
Santé | Expérience client
Améliorer la relation client B2B de Sanofi
Konecta accompagne Sanofi depuis 2017 pour améliorer sa relation client B2B grâce à une solution sur mesure qui allie expertise humaine et technologies.
Finance & assurance | Ventes, Expérience client, Conversion des ventes
Booster la satisfaction client et les ventes de UCI
Unión de Créditos Inmobiliarios (UCI) s'est associé à Konecta pour gérer les demandes complexes de service après-vente et de prêts. Leur mission conjointe était d'accroître l'efficacité, d'améliorer la satisfaction client et de renforcer la position d'UCI sur le marché.
Automobile, mobilité & voyages | Expérience client
Le service client repensé chez Nissan grâce à la transformation digitale
Depuis 2014, Konecta accompagne Nissan Europe en assurant ses services de relation client multilingues. Aujourd’hui, notre partenariat se renforce : grâce à la transformation digitale, nous contribuons à repenser le Customer Experience Center, en couvrant 11 langues et 12 pays.
Automobile, mobilité & voyages | Expérience client, Ventes
Sem Parar et Konecta, ou comment transformer la télévente grâce à WhatsApp
Fournisseur leader dans le domaine des paiements automatiques, Sem Parar souhaitait transformer son approche de la télévente pour vendre plus à moindre coût. Konecta a donc conçu une solution vraiment efficace qui s’appuie sur WhatsApp et une meilleure utilisation des bases de données clients de Sem Parar. Résultat : une impressionnante croissance des taux de conversion et une efficience améliorée.
Télécoms, médias & technologie | Expérience client
Le géant du divertissement Netflix et Konecta s'associent pour le service client en espagnol
En 2024, Konecta a noué un partenariat avec Netflix afin d'offrir un service client haut de gamme en espagnol en Amérique latine et aux États-Unis depuis ses centres de Lima, au Pérou. Cette collaboration souligne l'expertise de Konecta en matière de support client en Amérique latine et son adéquation avec la culture et les valeurs de Netflix.
Get more about our CX cloudification & modernization solutions
Questions & answers
Why is CX Cloudification necessary right now?
Consumer behaviours and expectations are shifting; 61% of customers prefer digital channels for first-level interactions today, and 31% have churned after a negative interaction.
Will migrating to the cloud disrupt our current systems?
No. We follow a "minimize disruption" approach that starts small and deploys changes in phases, alongside a "no break of existing systems" philosophy to avoid unnecessary risks.
How does your team handle complex, legacy environments?
We don't migrate the mess; we transform it. We use data-driven automated discovery to perform smart cleansing, identifying and eliminating orphaned or unused configurations before migrating.
How long does a deployment take?
Timelines scale with complexity. Low-to-medium complexity platforms can be set up in roughly 3 to 6 months, while high-complexity enterprise operations may utilize a 12-month phased deployment.
What happens after Go-Live?
We secure your investment through a dedicated "achievements & future readiness" phase, focusing on system stabilization, hyper-care support, user adoption, and continuous innovation.