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And in this latest edition, we enjoyed a great chat with MANUEL VAN OORDT, CEO of Latam Airlines in Peru.
Manuel is CEO of Latam Airlines, one of the best positioned airlines in the Americas. Through his leadership and passion for service, he has made Peru one of the top tourism destinations in the world.
We spoke with Manuel about everyone’s commitment to developing the country, and he shared with us his vision for the future of the airline industry and how Artificial Intelligence will impact this industry and travelers' experiences.
He is convinced that working together is the best way to overcome challenges and make dreams come true.
In this new video, he also shares his leadership principles, which are key for achieving success:
Finanças & Seguros | Customer Experience, Vendas, Conversão de vendas
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Setor Automóvel, Mobilidade & Viagens | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Utilities | Customer Experience
Utilita gains energy boost from seamless customer support
In today’s competitive energy markets, consumers expect seamless and always-on customer service from their providers. Konecta’s commitment to operational excellence end-to-end empowers energy provider Utilita to exceed those expectations.
Utilities | Customer Experience
Partnering with Edison Energia for outstanding value and customer care
The utilities giant Edison Energia managed to substantially increase its customer base in a highly competitive market, even with Konecta’s support and the dedication of all its collaborators. This achievement was made possible thanks to an innovative offering and positioning, high-value services, and outstanding customer support.
