Products & Solutions
The digital landscape
is evolving rapidly, making CX transformation a constant challenge.
With Konecta as your partner, you can confidently navigate this change and unlock new levels of customer engagement. We go beyond technology and deliver end-to-end CX transformations, grounded in real-world experience. Our experts understand your industry and deliver the game-changing solutions that drive exceptional results.
+300
clients globally
1,000
digital experts
85%
increase in recovered credits for a leading Italian energy company
30%
lower costs with higher success rates for a leading infrastructure provider
Our game-changing products & services
CX implementation services
Seamlessly integrating and implementing standout CX – omnichannel, CRM, automation, conversational bots, social platforms.
CX engagement suite
Tools that help you get the most from your customer operations, from front to back-office – business intelligence, big data integration, document management.
Cloud enablement services
Accelerate your journey to hybrid and multi-cloud – all seamlessly orchestrated so you get the best out of your cloud adoption.
CX business applications
Applications designed for specific business processes for maximum efficiency, quality, consistency – from claims and credit, to appointments and feedback.
#1
Lower costs and higher efficiency
#2
Faster time to value
#3
Standout customer and employee experiences
#4
Comprehensive and integrated solutions
#5
Access to CX and digital specialists
#6
Full security & compliance
Solutions are cost-efficient to implement and will increase the speed, quality and efficiency of your business, so you can optimize your total cost of operating
Our holistic approach, industry expertise and proven solutions will accelerate full implementation, giving you faster delivery of benefits.
Because we craft transformative experiences, we ensure every interaction is a positive connection. Meaningful and authentic – for people and your business
With Konecta, it’s easy to implement our solutions and easy to see their benefits for your business. That’s because they’re tailored precisely for your needs
Our blended teams of CX and technical experts will take a holistic view of your customer journey and operations, to power your business faster
All our solutions and services are compliant with all relevant regulations and the highest security standards.
Success stories in products & solutions
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Automotive, Mobility & Travel | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Utilities | Customer Experience
Utilita gains energy boost from seamless customer support
In today’s competitive energy markets, consumers expect seamless and always-on customer service from their providers. Konecta’s commitment to operational excellence end-to-end empowers energy provider Utilita to exceed those expectations.
Utilities | Customer Experience
Partnering with Edison Energia for outstanding value and customer care
The utilities giant Edison Energia managed to substantially increase its customer base in a highly competitive market, even with Konecta’s support and the dedication of all its collaborators. This achievement was made possible thanks to an innovative offering and positioning, high-value services, and outstanding customer support.
Latest news & insights
Q&A
How do AI-powered solutions drive business innovation?
AI-powered solutions - combining customizable GenAI tools, cutting-edge technological capabilities and strategic partners - enhance efficiency, automate workflows and provide deeper insights to optimize operations and customer engagement.
What factors should businesses consider when choosing digital solutions?
Choose digital solutions based on: business goals, scalability, integration, security, user-friendliness, vendor reliability, data privacy, customization and future-proofing.
How can technology solutions improve operational efficiency?
By streamlining the execution and management of business-critical processes, by automatizing and orchestrating tasks, stakeholders and complex workflows reducing costs and enabling data-driven decision-making for smarter business operations.
How does Konecta’s process automation solutions improve operational efficiency?
Konecta leverages AI-powered hyper-automation to support several business processes like customer identification, data/info extraction & classification, document sign & check, tracking & notification, summarization, recommendation & communication preparation.
How does Konecta’s process optimization reduce operational costs and enhance productivity?
Konecta provides a comprehensive suite of solutions and services to manage workforce (blending human, bot and AI) and workload, orchestrates tasks and processes among process stakeholders, and monitors real-time data-driven performance & productivity and insights for process continuous improvement.
It’s time to push for better
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