Konecta reconhecida como Empresa do Ano de 2025 pela Frost & Sullivan

Smart businesses need smart assistants

In order to excel in the 21st century, businesses need more effective education options for their end-customers, helping them to...

25/03/2024

Konecta, winner in six categories at the Iberdrola Telemarketing Awards

Madrid, 25 March 2024. Konecta was one of the big winners at Iberdrola’s fourth annual Call Talent gala at the...

Female Talent at Konecta: Empowering the Future

As a company with a global workforce that is over 65% female, women play a fundamental role in the success...

How innovation can support customer service in retail

Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail...

23/02/2024

Konecta - a catalyst for change: Boosting employment to strengthen communities

In today's global landscape, the disparity in employment opportunities between different areas and groups is all too clear. Disadvantaged areas,...

06/02/2024

Konecta integrates Bespoke, a company operating in South Africa, and opens a site in Texas (USA), multiplying its capabilities for English-speaking clients.

Five practical examples of how Gen AI can transform customer relations

There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...

GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

Retail & e-commerce: four key shifts that will affect your business in 2024

From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...