Why CX is more important than ever for the mobility sector

Mobility is a multi-dimensional customer experience. Konecta has helped deliver that for a number of automotive and public transport clients. 

Carving out success for a global banking provider

More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of...

26/10/2023

Konecta and Genesys partner to help companies transform customer management operations with generative ai

Konecta, the leading Spanish multinational in the provision of CX services and technological solutions, led by José María Pacheco and...

Onboarding 3.0: transforming the customer relationship

Effective onboarding design is key to reducing churn and creating long-term value, yet brands often struggle with it. A Konecta...

28/09/2023

Konecta accelerates the inclusion of Generative AI into its value proposition and services

We are pleased to announce a new stage in the development of our capabilities around Generative AI through the signing...

14/09/2023

Konecta recognized again by Everest Group as a leading customer experience management player