Building safer and healthier operations: a structured approach to workplace health and safety

Delivering consistent service quality depends on stable, safe, and resilient operations. For clients and partners, this means working with teams...

17/04/2026

Strengthening sustainable supply chains: Konecta achieves A- in CDP Supplier Engagement Assessment

Reducing emissions across the value chain is becoming a priority for companies looking to meet regulatory requirements, manage risks, and...

You can’t deliver a five-star customer experience with a one-star employee experience

As consumers, we’ve never had higher expectations. We want fast, frictionless empathetic service from the brands we choose – who...

14/04/2026

Konecta announces strategic alliance with Lenovo to reinvent the AI-driven Digital Workplace and challenge traditional IT outsourcing

Unifying tier 1 and tier 2 resolution for PFU

When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a...

Transforming Iberostar’s check-in experience with AI-powered room assignment

Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and...

Why legacy CTI is holding back your agentic AI CX strategy

If you’re responsible for customer experience, you might be finding that agentic AI hasn’t lived up to the hype. While...

18/03/2026

Konecta joins United Nations Global Compact initiative to transition 100 global suppliers toward sustainability

Building a sustainable and resilient supply chain is becoming a key priority for companies facing increasing ESG requirements and regulatory...