K-TALKS, a personal space with our clients: LATAM Airlines
04/11/2024
Konecta and Google Cloud forge strategic alliance to drive AI-enabled innovation in customer experience
Partnership includes the enhancement of Konecta’s Digital Unit with Google Cloud’s Customer Engagement Suite and Generative AI solutions. 500 Konecta...
29/10/2024
Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest peak Matrix® assessment
Five key customer management trends in insurance, from Gen AI to non-life
Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....
Konecta & Revo: tech partner of choice for ambitious insurtech
Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI,...
Konecta’s waste collection initiatives in Colombia: Partnerships with Ecobot and Botellas de Amor
At Konecta, we know that waste management is not only an environmental responsibility but also an opportunity to enhance our...
Using uniqueness to improve your customer relations
In today's world, where customer experience (CX) sits at the heart of business strategy, it’s crucial to recognize and understand...
Generative AI for customer experience: how it can boost your business results
In the digital age, customer expectations are evolving at an unprecedented pace. Companies must deliver personalized and seamless experiences across...
Four ways mystery shopping can improve your CX
Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...