Smart Proximity
Services
Delivering excellence on-site in today’s digital world
With the rise in hybrid and remote working, on-site services are a unique opportunity to shape your employee experience. Agile access to high-quality proximity services will make people’s workday easier, better and more enjoyable – from traditional IT desks to virtual booths, enhanced with smart lockers and vending machines offering services ranging from support to training.
+75%
talent retention
25%
lower onsite IT operations costs
40%
faster onsite resolution time
15%
higher Employee Satisfaction (ESAT)
Benefits for you
#1
Enhanced employee engagement
#2
Streamlined operations
#3
Scalable service delivery
Your employees benefit from personalized support and consumer-grade experiences that make them feel valued.
Smart lockers and optimized deployment and logistics reduce waiting times and minimize operational friction, ensuring efficient use of resources.
The combination of onsite and virtual support creates a seamless experience across all your locations and enables you to manage growing demand.
Success stories
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
Automotive, Mobility & Travel | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Utilities | Customer Experience
Utilita gains energy boost from seamless customer support
In today’s competitive energy markets, consumers expect seamless and always-on customer service from their providers. Konecta’s commitment to operational excellence end-to-end empowers energy provider Utilita to exceed those expectations.
Utilities | Customer Experience
Partnering with Edison Energia for outstanding value and customer care
The utilities giant Edison Energia managed to substantially increase its customer base in a highly competitive market, even with Konecta’s support and the dedication of all its collaborators. This achievement was made possible thanks to an innovative offering and positioning, high-value services, and outstanding customer support.
