Smart Proximity
Services
Delivering excellence on-site in today’s digital world
With the rise in hybrid and remote working, on-site services are a unique opportunity to shape your employee experience. Agile access to high-quality proximity services will make people’s workday easier, better and more enjoyable – from traditional IT desks to virtual booths, enhanced with smart lockers and vending machines offering services ranging from support to training.
+75%
talent retention
25%
lower onsite IT operations costs
40%
faster onsite resolution time
15%
higher Employee Satisfaction (ESAT)
Nuestros beneficios
#1
Enhanced employee engagement
#2
Streamlined operations
#3
Scalable service delivery
100 to 200 car: Your employees benefit from personalized support and consumer-grade experiences that make them feel valued.
Smart lockers and optimized deployment and logistics reduce waiting times and minimize operational friction, ensuring efficient use of resources.
The combination of onsite and virtual support creates a seamless experience across all your locations and enables you to manage growing demand.
Success stories
Saúde | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Setor Automóvel, Mobilidade & Viagens
Putting Kia Iberia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
Telecomunicações, Media & Tecnologia | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.