Generative AI for customer experience: how it can boost your business results

In the digital age, customer expectations are evolving at an unprecedented pace. Companies must deliver personalized and seamless experiences across...

Four ways mystery shopping can improve your CX

Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...

Five practical examples of how Gen AI can transform customer relations

There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...

GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

Retail & e-commerce: four key shifts that will affect your business in 2024

From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...

Why CX is more important than ever for the mobility sector

Mobility is a multi-dimensional customer experience. Konecta has helped deliver that for a number of automotive and public transport clients.