14/10/2024
Five key customer management trends in insurance, from Gen AI to non-life
Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....
11/09/2024
Using uniqueness to improve your customer relations
In today's world, where customer experience (CX) sits at the heart of business strategy, it’s crucial to recognize and understand...
11/09/2024
Generative AI for customer experience: how it can boost your business results
In the digital age, customer expectations are evolving at an unprecedented pace. Companies must deliver personalized and seamless experiences across...
09/09/2024
Four ways mystery shopping can improve your CX
Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...
05/02/2024
Five practical examples of how Gen AI can transform customer relations
There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...
02/02/2024
GenAI - Transforming the customer and employee experience
For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...
15/01/2024
Retail & e-commerce: four key shifts that will affect your business in 2024
From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...
06/12/2023
Why CX is more important than ever for the mobility sector
Mobility is a multi-dimensional customer experience. Konecta has helped deliver that for a number of automotive and public transport clients.