Konecta launches Kolibri, an agentic platform, to speed up enterprise deployment of agentic AI and end “pilot purgatory”

October 14, 2024

Five key customer management trends in insurance, from Gen AI to non-life

Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....

September 11, 2024

Using uniqueness to improve your customer relations

In today's world, where customer experience (CX) sits at the heart of business strategy, it’s crucial to recognize and understand...

September 11, 2024

Generative AI for customer experience: how it can boost your business results

In the digital age, customer expectations are evolving at an unprecedented pace. Companies must deliver personalized and seamless experiences across...

September 9, 2024

Four ways mystery shopping can improve your CX

Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...

February 5, 2024

Five practical examples of how Gen AI can transform customer relations

There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...

February 2, 2024

GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

January 15, 2024

Retail & e-commerce: four key shifts that will affect your business in 2024

From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...

December 6, 2023

Why CX is more important than ever for the mobility sector

Mobility is a multi-dimensional customer experience. Konecta has helped deliver that for a number of automotive and public transport clients.