Konecta launches Kolibri, an agentic platform, to speed up enterprise deployment of agentic AI and end “pilot purgatory”

March 10, 2026

How to turn insurance claims into competitive edge with human-centric agentic AI

With the right design and deployment, agentic AI can transform insurance claims from a cost center into a powerful customer...

January 7, 2026

The AI tsunami hitting BPO: 5 counter-intuitive truths about an industry on the brink

AI isn't just reshaping work; it’s rewriting the Business process outsourcing (BPO) blueprint. While many see disruption as a threat,...

December 15, 2025

AI is retail’s new front door: why GEO is the new SEO

This year's Black Friday in e-commerce wasn't just a test of website performance – it was a test of visibility....

September 10, 2025

Will Agentic AI kill customer service channels?

For years, excellence in customer experience (CX) has revolved around a high-performing omnichannel presence. Success is about being available, responsive...

August 25, 2025

Transforming workplace culture with responsible human-centric AI

For any forward-looking business, a responsible AI strategy isn’t just about going faster and optimizing operations. It’s a strategic opportunity...

May 8, 2025

Are you ready to win with Black Friday?

5 critical success factors for retail and e-commerce businesses to optimize peak volumes and seasonal high demand

March 31, 2025

Agentic AI journey: your guide to a customer-centric experience

In our last blog, Ready to reimagine customer experience? Agentic AI is here, we unpacked the concept of “agentic AI”...

February 11, 2025

Ready to reimagine CX? Agentic AI is here

Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...

November 27, 2024

Closing the feedback loop: a business essential for brands

When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...