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10 April 2024

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Konecta appoints Nourdine Bihmane as new Group CEO

Madrid, Paris, London, April 10th, 2024 – Konecta, a global leader in customer experience and digital services, announces the appointment of Nourdine Bihmane as its new group Chief Executive Officer, effective April 15th. With a global staff of over 130,000 across 26 countries and revenues exceeding €2bn, the Group serves many of the world’s most renowned brands and holds a market leading position in its segment.

After an impressive journey of organic and inorganic growth, Konecta is poised to enter in the next phase of its global development, placing innovation at the heart of its business. Outgoing CEO Jesús Vidal Barrio, who has served the company with distinction since its inception, will facilitate a seamless transition alongside Nourdine Bihmane. Jesús will remain a significant individual shareholder and will continue supporting the company as a Board Member.

Konecta's Board of Directors conducted a meticulous search to identify a leader who could navigate the exciting opportunities ahead.  Nourdine Bihmane's appointment marks the culmination of this process.  His proven ability in digital services aligns perfectly with Konecta's strategic vision, ensuring continued growth and innovation as we capitalize on the successful Comdata integration.

Jesús Vidal Barrio comments: “I would like to express my deepest gratitude to all the Group's dedicated employees who have propelled Konecta to its leadership position in customer experiences. I have unwavering confidence in Nourdine Bihmane's expertise to write the next compelling chapter in Konecta's history.” 

Jose Maria Pacheco, founder and Chairman of Konecta, adds: “Jesús Vidal and I have been meticulously crafting a transition plan for quite some time, ensuring Konecta is primed for its next growth cycle. Nourdine's proven track record in digital services and global transformations positions the company perfectly to enter this exciting new phase, all while maintaining our unwavering commitment to keeping our valued customers at the center of everything we do.

Nourdine Bihmane, new Group CEO of Konecta, declares: “Konecta's dedication to its people and customers deeply resonates with me. I'm excited to leverage my experience alongside this talented team to unlock new growth opportunities and deliver exceptional value through innovative technologies.” 

Nourdine Bihmane’s biography

Nourdine Bihmane, 47 years old, has 25+ years of experience serving multinationals in the Technology & IT services, leading teams in Europe, Americas, Africa, Middle East, and Asia.

Nourdine has spent more than 20 years in ATOS holding progressive roles in the company across the world until reaching the role of Global CEO in June 2022. He led the transformation and separation of Atos into 2 independent companies. In parallel, Nourdine was CEO of Tech Foundations, the business line of ATOS comprising operational & critical systems for clients (IT infrastructures services, Digital Workplace, Professional Services), with 52k+ employees worldwide.

Nourdine is graduated from Paris VI – UPMC in France and holds degrees from Princeton University and INSEAD.

Über Konecta

Konecta ist ein führender, innovativer globaler Dienstleister im Bereich Business Process Outsourcing im Kundenmanagement mit 120.000 engagierten Mitarbeitern in 30 Sprachen auf vier Kontinenten und in 26 Ländern. Konecta konzentriert sich auf die individuellen Bedürfnisse und Chancen jeder Branche und bietet umfassende End-to-End-Lösungen für das Kundenmanagement – einschließlich Kundengewinnung, Kundenbindung, Kundenservice, technischem Support und Inkasso – basierend auf einem nachhaltigen Geschäftsmodell. Diese Dienstleistungen basieren auf einem Portfolio erstklassiger Expertise in den Bereichen Kundenerlebnis und Prozessmanagement, digitale Lösungen und Spitzentechnologien. Konecta mit Hauptsitz in Madrid erwirtschaftet weltweit einen Umsatz von rund 2 Milliarden Euro und betreut über 500 Kunden, darunter einige der größten Unternehmen aus den Bereichen Telekommunikation, Energie, Bankwesen, Mobilität, Einzelhandel und E-Commerce.

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