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Client stories

 

Boosting Ferrero's online reputation with five-star support

Ferrero, a global retail and food leader, needed to elevate consumer care across the UK and Ireland. By partnering with...

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Turning a fragmented digital funnel into a growth engine for Adeslas

SegurCaixa Adeslas, Spain’s leading health insurance provider, faced fragmented sales models across digital channels. By partnering with Konecta to deploy...

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How DAZN humanized digital sales and boosted retention with Konecta

Global sports streaming leader DAZN needed to humanize its digital sales and improve customer retention in Spain. By partnering with...

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Elevating El Palacio de Hierro’s collection recovery with Agentic AI

Mexican luxury department store El Palacio de Hierro sought to optimize early-stage debt recovery. By upgrading operations with agentic AI,...

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Boosting Legálitas’ sales with GenAI copilot

Legálitas partnered with Konecta to integrate an outcome-based commercial model and deploy a GenAI copilot.

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Unifying tier 1 and tier 2 resolution for PFU

When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a...

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Transforming Iberostar’s check-in experience with AI-powered room assignment

Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and...

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Virtual car showroom solution boosts leads, conversions and sales for Hertz

When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced...

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Client stories

 

Optimizing Sanofi's B2B customer relationship

Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human...

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