Web Summit Lisbon 2026
Web Summit Lisbon is Europe's biggest tech conference, uniting founders, investors, and innovators buzzing with AI talks and networking energy.
-23
Days
-24
Hour
-23
Minute
Starts
Monday, November 9, 2026 at 08:00
Ends
Thursday, November 12, 2026 at 18:00
(GMT +01:00)
Location
Lisbon's MEO Arena Rossio dos Olivais 2.13.01, 1990-231 Lisboa, Portugal
Contact
events-marketing@konecta.com
Why your AI doesn't share your brand values (yet)
Join our masterclass on November 10, 2026 | 15:30 -16:15 WET
hosted by Monica Todiros, Group Head of Service Delivery Excellence, Konecta.
AI is now part of nearly every customer interaction - but most models reflect only a fraction of human values, and what they do reflect drifts over time. This session unpacks the psychology behind that gap, introduces a values-based approach to measuring emotional alignment in AI and human conversations alike, and shares a practical roadmap for building AI that supports - not replaces - the people delivering your customer experience.
