Result of the search
Financial & Insurance | Products & Solutions, AI & GenAI Services
Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI, blockchain and a No-Code platform – has led to faster time-to-market, expansion plans, new opportunities and a strong partnership between REVO and Konecta.
REVO is an insurtech company mainly oriented to the SME sector. In its own words, “Our name is REVO as in revolution and we’re the insurer that changes the rules of the game”. Headquartered in Italy, it focuses on speciality and parametric insurance.
Davide Diemmi, Business Developer & Strategist in Konecta’s Digital Business Unit - Italy
Matteo Merli, REVO Insurance’s Deputy Chief Operating Officer
Financial & Insurance | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Financial & Insurance | Customer Experience
Supporting insurer Sura to modernize and thrive for over 25 years
Konecta and Sura’s partnership goes back decades, but there’s nothing backwards-looking about it. Konecta continuously helps the Latam insurer to scale, modernize, and compete, with a huge range of B2B and B2C solutions from customer support to analytics and operations transformation.
Financial & Insurance | Advisory & Consulting, Customer Experience
Carving out success for a global banking provider
More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of its business processes. After such a successful experience, the bank decided to take things a step further by outsourcing its entire customer relationship management service, meaning that Konecta now manages around 1,500 people on the client’s behalf.
Automotive, Mobility & Travel | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Retail & E-commerce | Products & Solutions, Customer Experience
How innovation can support customer service in retail
Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail sector, where fierce competition in the face of inflationary pressures has made customer experience a key differentiator for brands.