Redefining Opella's omnichannel customer engagement

In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food...

Putting Kia Iberia customers first for exceptional service & loyalty

Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service,...

Elevating El Palacio de Hierro’s collection recovery

Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional...

Entertainment giant Netflix and Konecta team up on Spanish customer service

In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its...

Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre

Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email,...

Ekwateur and Konecta: getting closer to go further

Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty,...

Sem Parar and Konecta: using Whatsapp to transform telesales

A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s...

Paris 2024: Transforming the digital experience with generative AI

Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024...

Improving customer satisfaction through post-sales support

A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for...