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Automotive, Mobilität & Reisen | Customer Experience
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Nissan is one of the world’s automotive giants, manufacturing and selling a wide range of well-known brands, ranging from city cars to electric SUVs. Empowered by its motto “Defy ordinary”, Nissan aims to redefine industry standards with cutting-edge innovations and solutions that shape the future of mobility while putting the customer experience at the center.
For over a decade, Nissan Europe has outsourced customer services to Konecta, which provides multilingual care to customers in Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Spain, UK and Ukraine. The main scope of the activities involves handling information requests, connected services, and complaints.
languages covered in 12 European countries
delivery of targets, in latest full year results, for calls answered
CSAT improvement in complaints in 1 year
Coralie Musy, AMIEO (Africa, Middle-East, India, Europe, Oceania) VP Brand & Customer Experience
Einzelhandel und E-Commerce
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Automotive, Mobilität & Reisen | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Versorgungsunternehmen | Customer Experience
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Finanzen & Versicherungen | Customer Experience
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