Managed Workplace
Services
Get ahead with a seamless, secure, futureproof workplace environment – whether you’re on a Google or Microsoft platform
We leverage AI-powered full-stack solutions from leading cloud service providers to deliver a consumer-grade workplace that’s always efficient and leading-edge. We bake in cybersecurity end to end, so your employees, data and assets are always safe. With automated workflows and easy-to-access resources, your people can work smarter, not harder. And because services are integrated and modular, you have all the agility and scalability you’ll need to power your business.
60%
fewer support tickets
30%
lower workplace operation costs
90%
reduction in workplace downtime
30%
higher Employee Satisfaction (ESAT)
#1
Security and compliance
#2
Hybrid and remote working
#3
Choice and flexibility
#4
Scalability and agility
#5
Simplicity and control
#6
Cost optimization
With end-to-end role-based security, you can mitigate the risks of growing cyberthreats and ensure ongoing compliance while accelerating your AI journey.
Leading-edge AI-powered tools and resources, empowering your people to communicate, collaborate, innovate and more – on any device, anytime, anywhere.
Modular services give you a range of options for service coverage windows, performance, data protection, security and business continuity.
Freedom and assurance so you can flex and adapt rapidly to technological or market changes, with scalability across on/near/offshore.
No more headaches managing multiple platforms, overheads, services, vendors or technologies. Lean integration gives you unparalleled clarity and control.
Thanks to AI-powered real-time analytics, you get visibility of costs and performance to drive continuous optimization and higher value to your business.
Success stories
Saúde | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Setor Automóvel, Mobilidade & Viagens
Putting Kia Iberia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
Telecomunicações, Media & Tecnologia | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.