Konecta establishes new strategic operations site in Campeche, solidifying Mexico expansion

Konecta has inaugurated a new strategic operations hub in the state of Campeche, Mexico. This expansion reinforces the company's regional presence and establishes Campeche as a key emerging location for the business services sector. 

The new center is designed for scalable growth, beginning operations with capacity for 250 agents and a projection to expand up to 500 workstations.

The facility provides specialized services across critical functions, including:

• Customer care
• Technical support
• Sales 
• Digital collections

These services are directed at major industry sectors such as Telecommunications, Technology, Financial Services, Retail/E-commerce, and Healthcare. 

The openning of this new center demonstrates a focused effort to develop specialized local talent. The vision for this facility extends beyond conventional support functions, aiming to establish it as a specialized client interaction center for tourism reservation management, leveraging Campeche's position as a strategic gateway in Mexico.

The facility integrates Konecta’s global standards for infrastructure and design, ensuring modern, functional, and efficient spaces that enhance the experience for both employees and clients.

This project is positioned to significantly strengthen Campeche’s business ecosystem. By generating formal employment and attracting foreign investment, the hub aids in developing specialized talent and is intended to consolidate the state as a growth pole for the industry in Mexico.

In line with the company's global commitment to social responsibility, Konecta Campeche is implementing the "Youth building the future" program. This initiative focuses on providing professional training, skill development, and employment pathways for youth in the region, positioning the hub as a driver for human and professional development.

The successful launch was the result of comprehensive collaboration across multiple Konecta departments, including Technology, Human Resources, Operations, Finance, and Facilities, and received support from key initiatives of the State Government of Campeche.