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And in this latest edition, we enjoyed a great chat with MANUEL VAN OORDT, CEO of Latam Airlines in Peru.
Manuel is CEO of Latam Airlines, one of the best positioned airlines in the Americas. Through his leadership and passion for service, he has made Peru one of the top tourism destinations in the world.
We spoke with Manuel about everyone’s commitment to developing the country, and he shared with us his vision for the future of the airline industry and how Artificial Intelligence will impact this industry and travelers' experiences.
He is convinced that working together is the best way to overcome challenges and make dreams come true.
In this new video, he also shares his leadership principles, which are key for achieving success:
Telekommunikation, Medien & Technologie | KI- und Agentic AI-Dienste, GenAI für das Kundenerlebnis, KI/GenAI-Bereitschaft und -Strategie, Entwicklung und Implementierung von Anwendungsfällen, Customer Experience
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools, agent copilots, and automated analytics across seven countries, Konecta ensured seamless service continuity and an elevated customer experience.
Automotive, Mobilität & Reisen | Customer Experience
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
Gesundheitspflege | Customer Experience, Beratung & Consulting
Optimizing Sanofi's B2B customer relationship
Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human expertise and technologies.
Finanzen & Versicherungen | Customer Experience, Verkäufe, Verkaufsumwandlung
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Einzelhandel und E-Commerce
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
