Konecta announces strategic alliance with Lenovo to reinvent the AI-driven Digital Workplace and challenge traditional IT outsourcing

December 18, 2024

Konecta once again recognized by Frost & Sullivan's Customer Experience management radar as a leading CX management player in Europe and Latin America

Paris 2024: Transforming the digital experience with generative AI

Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024...

Improving customer satisfaction through post-sales support

A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for...

Closing the feedback loop: a business essential for brands

When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...

November 20, 2024

Uniphore and Konecta join forces to advance AI in customer experience and digital transformation

Partnership is the first to deliver a real solution for scaling generative AI globally.  Global Strategic Alliance to deliver industry...

Konecta’s new work & skills hub in Brazil favela will boost local economy and transform lives

In partnership with PagBank and the NGO G10 Favelas, Konecta has opened a new workplace in Paraisópolis, one of the...

K-TALKS, a personal space with our clients: LATAM Airlines

November 4, 2024

Konecta and Google Cloud forge strategic alliance to drive AI-enabled innovation in customer experience

Partnership includes the enhancement of Konecta’s Digital Unit with Google Cloud’s Customer Engagement Suite and Generative AI solutions. 500 Konecta...

October 29, 2024

Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest peak Matrix® assessment