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Retail & E-commerce
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Mercado Libre is Latin America’s leading e-commerce technology company, headquartered in Buenos Aires, Argentina. Through its primary platforms, MercadoLibre.com and MercadoPago.com, it provides solutions to individuals and companies buying, selling, advertising, and paying for goods online. Mercado Libre serves millions of users and creates a market for a wide variety of goods and services in an easy, safe and efficient way.
MercadoLibre maintains a leadership position in 18 Latin American countries. The Company listed on Nasdaq (NASDAQ: MELI) following its initial public offering in 2007.
With Fernando García Migliaro, Sr. Director of Customer Experience at Mercado Libre, and Mariano Castaños, CEO Konecta Latam, we discuss the future of e-commerce and Fintech, the challenges of evolving digital customer experiences, and how technology, especially generative AI, is transforming consumer experience in today's competitive market.
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery with Agentic AI
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Retail & E-commerce | Products & Solutions, Customer Experience
How innovation can support customer service in retail
Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail sector, where fierce competition in the face of inflationary pressures has made customer experience a key differentiator for brands.
Media & Technology
How DAZN humanized digital sales and boosted retention with Konecta
Global sports streaming leader DAZN needed to humanize its digital sales and improve customer retention in Spain. By partnering with Konecta to blend advanced technology with expert human support, DAZN successfully eliminated sales barriers and dramatically boosted its subscriber retention.