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Financial & Insurance | Customer Experience, Sales, Sales conversion
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Unión de Créditos Inmobiliarios (UCI) is a specialist in sustainable financing that promotes the responsible purchase of housing and the rehabilitation of the Spanish housing stock. Its personalized loans and mortgages put people and their life projects at the center. In addition, its solutions promote the renovation and energy improvement of the Spanish housing stock under a criterion of sustainability, energy efficiency and respect for the environment.
customers supported
increase in conversion rate of valid leads
customer satisfaction
Noelia Suárez Voltas, Director of After-Sales and Property Management, UCI
Financial & Insurance | Customer Experience
Supporting insurer Sura to modernize and thrive for over 25 years
Konecta and Sura’s partnership goes back decades, but there’s nothing backwards-looking about it. Konecta continuously helps the Latam insurer to scale, modernize, and compete, with a huge range of B2B and B2C solutions from customer support to analytics and operations transformation.
Financial & Insurance | Products & Solutions, AI & GenAI Services
Konecta & Revo: tech partner of choice for ambitious insurtech
Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI, blockchain and a No-Code platform – has led to faster time-to-market, expansion plans, new opportunities and a strong partnership between REVO and Konecta.
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Financial & Insurance | Advisory & Consulting, Customer Experience
Carving out success for a global banking provider
More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of its business processes. After such a successful experience, the bank decided to take things a step further by outsourcing its entire customer relationship management service, meaning that Konecta now manages around 1,500 people on the client’s behalf.
Automotive, Mobility & Travel | Customer Experience
Customer care reinvented at Nissan through digital transformation
Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation to reinvent the Customer Experience Center, by covering 11 languages and 12 countries.
Utilities | Customer Experience
Utilita gains energy boost from seamless customer support
In today’s competitive energy markets, consumers expect seamless and always-on customer service from their providers. Konecta’s commitment to operational excellence end-to-end empowers energy provider Utilita to exceed those expectations.