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Human connections are the most important element in this digitalized world in order to create brand experiences with users that guarantee their satisfaction, loyalty and growth. At Konecta, as strategic allies of Telefónica, we have a great specialized team to connect with their customers through high-value experiences in 7 countries in the Americas.
Our Talento K is exponentially growing for Telefónica: We are over 18,000 professionals managing the interactions between the Telefónica brand and its users, in Spanish and Portuguese. Through our solutions, we provide the experience and connection at each stage of their customers' journey: sales, customer service, back office, retention, collections, social media management, user support, and high-value customer care, among others.
In addition, we support the expansion of their services through digital marketing, artificial intelligence, and data science, always staying one step ahead to prioritize their users as the central focus.
million users assisted through phone channels
million conversations on social media platforms FACEBOOK, WHATSAPP, TWITTER
clients managed through traditional and digital sales channels
Lautaro Pelizza, Director of Regional Accounts
BISMARK MARTÍNEZ , Manager of Mass Market Customer Service | Commercial and Customer Service Department
Media & Technology | Customer Experience, Technical support
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a complex logistical puzzle: how to provide high-quality, multilingual assistance without inflating costs in regions with lower call volumes.
Together with Konecta, PFU transformed this challenge into a highly efficient, centralized support hub in Portugal that unifies tier 1 and tier 2 resolution, ensuring every customer receives fast, expert assistance.
Automotive, Mobility & Travel | Customer Experience, Sales, Lead generation
Virtual car showroom solution boosts leads, conversions and sales for Hertz
When Hertz wanted to showcase its specialized PCO (Public Carriage Office) fleet to London’s minicab drivers and chauffeurs, they faced a geographical and logistical puzzle. Together with our partner Zuant, Konecta transformed this challenge into a digital-first success story with a virtual showroom to generate new leads and higher and quicker conversion rates.
Healthcare | Customer Experience, Strategy & transformation
Optimizing Sanofi's B2B customer relationship
Konecta has been supporting Sanofi since 2017 to optimize its B2B customer relationship through a tailor-made solution that combines human expertise and technologies.
Banking & Financial services | Customer Experience, Sales, Sales conversion
Boosting customer satisfaction and sales for UCI
Unión de Créditos Inmobiliarios (UCI) partnered with Konecta to manage complex after-sales and loan inquiries. Their joint mission was to boost efficiency, improve customer satisfaction, and strengthen UCI’s market position.
Retail & E-commerce | Agentic AI for Customer Experience, AI & Agentic AI services, AI/GenAI Readiness and Strategy, AI and GenAI for Customer Experience, Customer Experience
Customer service channels blended deliciously for Hotel Chocolat
Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.
